Ict Support Technician

The Fire and Rescue Service in Nottinghamshire is seeking a capable ICT Support Technician to support and maintain ICT Services.
The post holder will work on the ICT Service Desk taking calls and dealing with them when possible either by telephone or by visit at our client’s Joint Headquarters (or at any of their other 24 Fire stations across the county).
ICT Support Technician
Arnold, Nottingham, NG5 8PP
31,364 - £34,834
37 hours (Monday to Friday)
Fixed Term (1 year)
Please Note: Applicants must be authorised to work in the UK
Key Responsibilities:
Answer and log incoming telephone calls to Service Desk.
Provide first/second line technical support to users across the Service or escalate if necessary.
Assist with projects across the Service.
Conduct installation, configuration and upgrading hardware and software.
Manage the administration of user accounts and privileges.
Provide Induction training to new users on how to use ICT equipment and create helpful documentation.
Travel to stations across the County.
Assist Service Desk Manager in maintaining asset management and ICT Equipment.
Contribute to ongoing development of the Service Desk ticketing application.
Provide support to 3rd line Technical Analysts as and when required.
Perform other duties as assigned within the scope of the role.
Experience/Qualification
Recent experience in providing ICT Service Desk telephone and in-person support in a medium sized multi-site organisation.
Knowledge of a broad range of IT hardware and software.
Knowledge on Microsoft O365.
An understanding of internet security issues and experience using tools to combat these issues. Additionally, some experience in network administration.
Strong communication in writing and listening skills and ability to deal with all users calmly and with respect.
Previous experience of team working showing an ability to communicate and share tasks in a cohesive, cooperative, and equitable manner.
Full UK driving licence.
Benefits:
Flexibility – Our client is family friendly and they are open to considering different working patterns which help you provide a better service to our community while supporting your home life.
Annual Leave - 24 days of annual leave with an extra three concessionary days, plus bank holidays and a Christmas concessionary day.
Health and Wellbeing - As a Service, they provide a wide range of Health and Wellbeing support to all employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym.
Blue Light Card – working for an emergency service, you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out.
Development – You will have access to both formal and informal professional development opportunities which will help you advance your career.
Pension – Access to a public service defined benefit pension scheme.
If you feel you have the skills and experience our client is looking for and want to play an integral part in keeping Nottinghamshire communities safe, then they look forward to hearing from you.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and you will be directed to the company website where you will be able to submit an application form.
Closing Date: 31st March 2024
Interview Date: 11th and 12th April 2024
The Fire & Rescue Service in Nottinghamshire is proud to be an equal opportunities and ‘Disability Confident’ employer, and is committed to increasing the diversity of its workforce. They welcome applications from all communities and particularly those who are currently under-represented in the workforce.
This service is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process.
The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check.
Please note that CVs will not be accepted in place of application forms.
You must be authorised to work in the UK. No agencies please.
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.