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Form of workIMDS Works Request Team Member
Contract: Permanent/Full Time
Location: Henderson House Huntingdon
Salary: circa £23,040
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
Integrated Metering Developer Services (IMDS) - Part of the Anglian Water network, the IMDS delivers the household and business metering programme which includes installation or new meters, replacement, audits and any trials that may be required. They also lay new or diversion water mains as well as connections to new or existing developments.
Key responsibilities:
This role is part of the IMDS OMC structure. The role supports and contributes to the smooth running of the Job Delivery Team and supports all Metering teams by: -
The accurate and timely raising of IMDS jobs.
Actively assisting in the delivery of a seamless meter installation and meter maintenance service.
Management of service delivery failures, non-compliance issues, complex file maintenance.
Challenge appropriately inconsistent adherence with metering process and policy via feedback.
Trend analysis of jobs not progressing within the SAP system, which may affect commercial performance and service delivery failures impacting the customer.
Monitor for improvement following project implementations.
This role is fundamental to the success of IMDS. This role will minimise handoffs across the end to end process for Metering, DS and Smart delivery resource. It will also play a critical role in delivery of work within levels of service. It will ensure processes are adhered to complete right first time & minimise rework & return visits. It will take a key role in ensuring IMDS achieves our ODI obligations with the prime focus being CMEX & RMEX.
The role will require strong organisational and analytical skills to enable effective and efficient delivery of Metering work. There will be a need to prioritise between front and back end workloads.
You'll be an expert in the use of SAP and enhance the process and procedures to deliver a first class service.
As a valued employee, you'll be entitled to:
Personal private health care
23 days annual leave - rising with length of service
Flexible working
Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
Bonus scheme
Flexible benefits to support your wellbeing and lifestyle.
What does it take to be a Works Request Team Member?
Passionate about customer service
Excellent telephone manner
Strong administrative skills
Demonstrate accountability and see customer queries through from start to finish as you work as part of a team
Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.
Why Anglian Water?
Anglian Water are an award winning organisation with almost 5,000 employees and over 6 million customers. We're proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We recently announced plans to invest £6.5 billion into our regions water and sewerage networks, to help protect the environment and secure water resources for generations to come.
If you are successful in your application for this role you will remain employed by your home organisation on your substantive terms and conditions but will fill a vacancy hosted by a different partner organisation.
