Import Export Administrator

Import/Export Co-ordinator - Southampton

We are looking for an Import/Export Coordinator to join our Customs and International Trade team.As our Import/Export Coordinator your role will be to execute accurate customs clearance documents to ensure our clients remain fully compliant with Customs & Compliance requirements. In addition to compliance, you will also plan and manage our brokerage workflows delivering an excellent service at optimum cost.

Responsibilities• Prepare & submit accurate customs declarations for EU or NON-EU clients.• Verify C88 document details such as the origin and customs codes into CDS.• Understand and double-check manufacturer & commercial invoices.• Ensure insurance and freight costs are included in C88 submissions.• Collate all documents (where required) prior to arrival of the goods.• Submit invoice data into the Corporate Accounting team.• Manage communications and requests with local & national authorities.• Conducting internal audits of customs related documents for accuracy and work with colleagues to amend discrepancies & raise knowledge levels.• Act as the escalation point for all operational queries.• Respond to any system failures and invoke fall-back procedures if necessary.• Process post clearance amendments systematically when required.• Liaise with all internal stakeholders such as Compliance in terms of duty and Import VAT paid accuracy and reconciliation.• Build and develop relationships with internal stakeholders and be the first point of escalation.• Interact with external stakeholders such as clients, suppliers, and freight managers when additional information may be required.

Essential skills, knowledge, and experience• A good solid experience in a similar role or related areas.• Knowledge of customs & excise, import/ export processes & procedures and rules of origin.• Excellent communication skills (both verbal and written).• Ability to deal with stakeholders both internally and externally.• Customer service skills with the ability to remain calm under pressure.• Organised with proven ability to work under pressure and meet deadlines.• Confident, professional, and friendly with a positive approach.

What you'll get in return• 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.• Birthday off after 1 year length of service.• Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.• A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.• Private Healthcare Insurance with Vitality Health care after completing probationary period.• Cycle2Work scheme available through salary sacrifice.• DIS (Death in service) available after completing probationary period.• Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.