Import Export Administrator

Import/Export Co-ordinator – Southampton

We are looking for an Import/Export Coordinator to join our Customs and International Trade team.
As our Import/Export Coordinator your role will be to execute accurate customs clearance documents to ensure our clients remain fully compliant with Customs & Compliance requirements. In addition to compliance, you will also plan and manage our brokerage workflows delivering an excellent service at optimum cost.

Responsibilities
• Prepare & submit accurate customs declarations for EU or NON-EU clients.
• Verify C88 document details such as the origin and customs codes into CDS.
• Understand and double-check manufacturer & commercial invoices.
• Ensure insurance and freight costs are included in C88 submissions.
• Collate all documents (where required) prior to arrival of the goods.
• Submit invoice data into the Corporate Accounting team.
• Manage communications and requests with local & national authorities.
• Conducting internal audits of customs related documents for accuracy and work with colleagues to amend discrepancies & raise knowledge levels.
• Act as the escalation point for all operational queries.
• Respond to any system failures and invoke fall-back procedures if necessary.
• Process post clearance amendments systematically when required.
• Liaise with all internal stakeholders such as Compliance in terms of duty and Import VAT paid accuracy and reconciliation.
• Build and develop relationships with internal stakeholders and be the first point of escalation.
• Interact with external stakeholders such as clients, suppliers, and freight managers when additional information may be required.

Essential skills, knowledge, and experience
• A good solid experience in a similar role or related areas.
• Knowledge of customs & excise, import/ export processes & procedures and rules of origin.
• Excellent communication skills (both verbal and written).
• Ability to deal with stakeholders both internally and externally.
• Customer service skills with the ability to remain calm under pressure.
• Organised with proven ability to work under pressure and meet deadlines.
• Confident, professional, and friendly with a positive approach.

What you’ll get in return
• 22 days of annual leave plus Bank Holidays with the option of purchasing up to 5 extra days through salary sacrifice.
• Birthday off after 1 year length of service.
• Pension scheme with Royal London with employee contributions of minimum 5% and employer contributions of 3%.
• A collaborative culture of continuous learning with Learning and Development opportunities for career progression, alongside support with professional qualifications where applicable.
• Private Healthcare Insurance with Vitality Health care after completing probationary period.
• Cycle2Work scheme available through salary sacrifice.
• DIS (Death in service) available after completing probationary period.
• Creative spacious offices with breakout areas, and subsidised canteen with Chef offering freshly cooked breakfast and lunches.