In-Bound Customer Service Representative

Join our dynamic and customer-focused team as an In-bound Customer Service Representative! Are you passionate about providing exceptional service and ensuring customer satisfaction? If so, we have an exciting opportunity for you to showcase your skills and be a part of our growing organisation.

Salary and Benefits:
Competitive annual salary ranging from £24,000 to £26,000.
Extensive perks including free parking, employee discounts, life insurance, company pension, cycle to work scheme, and private medical insurance.

Responsibilities:
Act as the first point of contact for customers through phone and email, providing prompt and courteous assistance to address inquiries and resolve issues.
Process and quote service and repair requests, ensuring accurate information and timely responses.
Maintain and update customer data, ensuring accuracy and completeness.
Place customer orders and coordinate returns and collections, both domestically and internationally.
Foster strong communication links with customers and colleagues, ensuring clear and effective interactions.
Provide general support to the business as required, demonstrating flexibility and a willingness to contribute to team success.
Handle complaints professionally and efficiently, striving to turn negative experiences into positive ones.
Process refunds accurately and promptly, ensuring customer satisfaction.
Utilise MS Office, Excel, and Outlook to perform tasks efficiently and effectively.
Demonstrate excellent attention to detail, ensuring accuracy and quality in all work.
Prioritise workload effectively to meet deadlines and manage time efficiently.
Communicate effectively through both written and verbal channels, ensuring clarity and professionalism.
Solve problems diplomatically and approach challenges with a calm and methodical mindset.
Experience with CRM tools is desirable, but not essential.

Requirements:
High school diploma or equivalent (preferred).
Minimum of 2 years of previous Customer Service experience.
Full-time availability, working an 8-hour shift from Monday to Friday.
Strong oral and written communication skills.
Ability to work well under pressure and demonstrate resilience.
Exceptional attention to detail and organisational skills.
A methodical and systematic approach to work.

Don't miss the chance to join our dedicated and vibrant team! Apply today and become a valued member of our Customer Service family.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.