Inbound Sales Support & Customer Service

Our client is within the logistics and construction industry looking to recruit an experienced and professional Sales Support Advisor who has the skills and competencies to successfully secure and process orders over the telephone, webchat and via email. – THIS IN NOT A COLD CALLING SALES OPPORTUNITY.

This is a fast paced role where attention to details and coordination skills will be required alongside enjoying dealing with customers and building rapport.

You have a great opportunity to gain additional bonuses whilst dealing with the Inbound Sales which is a real salary booster!

Role key tasks:

• Providing a high level of Customer Service over the telephone, webchat and email
• Securing an order by converting a call into a confirmed order
• Processing orders and bookings with accuracy
• Dealing with customer enquiries and queries
• Upselling products/services wherever possible to maximise an order
• Taking payment details and processing the payment
• Various general office administration duties
• Supporting other members of the team.

An ideal candidate will have...

• An excellent telephone manner – remaining friendly, polite, and professional at all times.
• Great communication, interpersonal, and IT skills.
• Very good attention to detail to ensure accuracy of information, eg correct address, post code, contact numbers and location.
• Good understanding of the sales process.
• Good organisation skills with the ability to use own initiative.
• Reliable, flexible and adaptable.
• Hardworking and conscientious.
• Positive, motivated, and pro-active.
• Ability to remain calm and patient when under pressure.
• Ability to work within a busy and fast-paced customer focused sales environment.

Salary and Reward

£28,100

• There is company and personal quarterly bonus scheme
• 25 days holiday + BH which increases with length of service

Working Hours

• 8.5 hours each day (9 hours and half hour unpaid lunch break) between 7.00 am to 6.00 pm Monday to Friday

• Saturday morning from 8.00 am to 12.00 pm on a rota basis (1 weekend in 9 at present).

Due to lack of public transport in location own transport will be required.