Incident Lead

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
5 - 10%
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
The incident, problem, and event management team at Worldpay plays a crucial role in ensuring the uninterrupted operation of one of the world's leading Financial IT organizations. Our dedicated team will work around the clock to monitor and swiftly respond to any incidents or problems that may arise within Worldpay's complex network of systems and services. With our expertise in identifying root causes and implementing effective solutions, we can effectively minimize downtime and maintain the high level of service expected by Worldpay's clients. Through proactive event management strategies, we are able to anticipate, plan for, and mitigate potential disruptions before they escalate into major issues. The unwavering commitment to excellence and our ability to effectively manage incidents, problems, and events will make us an essential component of Worldpay's success in the competitive financial IT industry.
What you will be doing
As the lead in an Incident Management team, your primary responsibility will be to coordinate and oversee all aspects of incident response and resolution within the organization. You will be responsible for leading a team of incident responders, coordinating communication between stakeholders, and ensuring that incidents are handled efficiently and effectively.
Key responsibilities include:
• Leading the incident management team in identifying, analyzing, and resolving incidents in a timely manner
• Managing a group of incident management resources
• Developing and implementing incident response processes and procedures
• Coordinating communication with internal and external stakeholders during incidents
• Managing and prioritizing incident response activities to minimize impact on business operations
• Conducting post-incident reviews and analysis to identify areas for improvement
• Providing guidance and support to team members during incident response activities
• Collaborating with other teams to ensure effective incident response across the organization
The ideal candidate will have a strong background in incident response and management, with experience leading a team in a fast-paced and complex environment. Excellent communication and leadership skills are essential, as well as the ability to remain calm and focused under pressure. A deep understanding of IT systems and security is also required.
What you bring
1. Strong communication skills: An Incident Management Lead must be able to effectively communicate with various stakeholders, including team members, management, and external parties.
2. Problem-solving abilities: The ability to quickly analyze complex situations and make decisions under pressure is essential for an Incident Management Lead.
3. Leadership skills: The ability to inspire and motivate team members, as well as delegate tasks effectively, is important for a successful Incident Management Lead.
4. Technical knowledge: A solid understanding of IT systems and infrastructure is crucial for an Incident Management Lead to effectively troubleshoot and resolve issues.
5. Organizational skills: The ability to prioritize tasks, manage multiple incidents simultaneously, and ensure that the team is working efficiently is key for an Incident Management Lead.
6. Adaptability: In a fast-paced environment, things can change rapidly, so an Incident Management Lead must be able to quickly adapt to new information and adjust plans accordingly.
7. Collaboration and teamwork: Working effectively with cross-functional teams and fostering a collaborative work environment is important for an Incident Management Lead to successfully resolve incidents.
8. Attention to detail: Even small errors can have a big impact in incident management, so an Incident Management Lead must have a keen eye for detail and be thorough in their approach.
9. Experience: Previous experience in incident management or a related field is often desired for an Incident Management Lead role, as it provides the necessary background knowledge and skills to successfully lead a team in resolving incidents.
Added bonus if you have:
• Inspirational capabilities
• Creative solutions
• Empathetic insights
• Decisive decision making
What we offer you
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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