Incident Manager

Incident Manager (Inside IR35)
Contract Term: 10 Months    
Contracting Authority: The Foreign, Commonwealth & Development Office
Location: Hybrid - London (Dover House) OR Glasgow (Abercrombie House) 

Joining the Incident & Problem Management Team of the Rosa Service Operations as Incident & Problem Analyst you will play a key role in Managing and coordinating priority Incidents and supporting root cause analysis. This is a fantastic opportunity for an individual to develop their skills in Incident Management. Be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced, intelligent and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. 
As an Incident Manager your main responsibilities will be: 

•    Owning the end-to-end lifecycle of all high priority Incidents.
•    Assisting in the coordination of root cause analysis investigations. 
•    Collating and Delivering Management Information on the progress of Incident Management towards departmental KPIs.
•    Assist with the design and delivery of Incident  Management processes, policies, and procedures. 
•    Authoring of MI reports and proactive trend analysis reports.

You’ll have relevant experience in:

•    SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks
•    Previous Incident Management experience
•    Excellent communication skills
•    Broad knowledge and understanding of IT concepts and technologies
•    Understanding of ITIL framework Desirable Skills 
•    ITIL foundation certification

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with karl.robinson@publicsectorresourcing.co.uk 

Disability confident 
As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk. 
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.