Incident Response Operations Manager

Job Title: Incident Response Operations Manager
Location: Capenhurst, Cheshire
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Role ID: SF56395
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as an Incident Response Operations Manager at our Capenhurst site.
The role
As an Incident Response Operations Manager, you'll have a role that's out of the ordinary. You'll ensure the Babcock Incident Response Service runs efficiently in a complex and critical environment
Day to day, you'll provide leadership and direction for supervisors and circa 70 staff, ensuring contractual performance and compliancy is maintained, manage financial oversight of overtime, expenses and purchase requests, oversee and manage operational demand and Incident Response provision across 2 sites -Capenhurst and Stoke Poges. Effective management of compliancy to a high standard from a safety perspective inclusive of fire prevention requirements.

• Effective and proactive people management, maintaining high standards and expectations.
• Development of staff, performance management and effective management of aspects of the inclusive leave policy including sickness and rota management
• Effective management of customer relations, working in partnership and positive stakeholder management
• Identify issues and options for delivering service improvements and opportunities for innovation.
• Attend Operational and Customer meetings and ensure customer satisfaction at all times

This role is full time typically working 42-hours per week and will be based at Capenhurst on site. There is a requirement to travel to Stoke Poges as part of the role on an infrequent basis.
Essential experience of the Incident Response Operations Manager:

• Good understanding of profit and loss
• Experience of working within a regulated environment
• Excellent people management skills
• Competent using Microsoft office

Qualifications for the Incident Response Operations Manager:

• NVQ Management level 4 or equivalent IOSH Managing Safety

The successful candidate must be able to achieve Baseline Personnel Security Standard (BPSS) and SC security clearance for this role.
Our Benefits

• Generous holiday allowance
• Contributory Pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 18/03/2024
Job Segment: CSR, Manager, Management