Inclusive Staff Experience Manager

The key purpose of this role is to provide professional and operational leadership across a range of areas within the Equality, Diversity and Inclusion field with the aim of improving inclusion outcomes for the RBFT Staff Community and delivering an inclusive workforce culture.
The role will provide operational management of the development and delivery of Trust wide action plans in in the inclusion field. The role will lead on a range of programs of work that will be organisation wide in their impact. This will involve leading inclusion work across a range of functions including staff engagement; learning and development; Staff Experience; communications; recruitment; workforce information; staff retention etc.
The role will work with a wide range of trust wide and external stakeholders to develop and deliver an inclusive workforce culture where every member of staff is enabled to be their best. Particualrly the role will provide operational support and guidance to relevant staff networks and develop structures and governance processes to ensure they are enabled and key to driving improvements.
The role will report to the Head of Organisational Development, Engagement and Inclusion.
The award winning team is instrumental in developing and driving forward the culture of the organisation and covers a wide range of portfolio areas including Learning and Development, Organisational Development; Library and Knowledge Services; Digitial Learning; Staff Experience; Widening Participation and Apprenticeships
Job title
Inclusive Staff Experience Manager
Reports to
Head of OD, Engagement and Inclusion
Pay band
Band 7
Directorate
Workforce and Organisational Development (W&OD)
Job Purpose
Provide professional and operational leadership across a range of areas within the Equality, Diversity and Inclusion field with the aim of improving inclusion outcomes for the RBFT Staff Community and delivering an inclusive workforce culture.
Key Responsibilities - Summary
Provide expertise and specialist advice to embed Equality, Diversity and Inclusion (EDI) into the core function of the Trust – acting as subject matter expert on workforce inclusion.
Provide operational support and guidance to relevant staff networks and develop structures and governance processes to ensure they are enabled and key to driving improvements.
Provide operational management of the development and delivery of Trust wide action plans in in the inclusion field, including National Workforce Equality standards such as the Workforce Race Equality Standard, Workforce Disability Equality Standard, Gender Pay Gap reporting
Develop and support Trust wide structures, governance and accountability systems necessary to elevate and accelerate inclusion related improvements.
Work with a wide range of trust wide and external stakeholders to develop and deliver an inclusive workforce culture where every member of staff is enabled to be their best.
Lead on a range of programs of work that will be organisation wide in their impact. This will involve leading inclusion work across a range of functions including staff engagement; learning and development; Staff Experience; communications; recruitment; workforce information; staff retention etc.
Develop and present appropriate workforce equality information reports to key committees and forums to inform improvements and development.
Develop and deliver specialist training and development programs as necessary ensuring content meets with relevant and agreed standards.
Proivide day to day first point of contact for support and advice on EDI related matters.
Key Responsibilities - Details
Service and Policy Development
Work with the a wide range of stakeholders across the organisation to:

• Develop effective data collection and analysis processes to generate the evidence base for the Trust, directorates and local services to inform inclusion improvements.
• Develop effective governance systems and processes to analyse the workforce ED&I impact of both Trust wide and the People function’s activity, policies, and procedures. This will involve complex, competing and sometimes contentious assessments/implications that are trust wide in their impact.
• Analyse and advise the organisation of EDI implications of new national workforce policies and develop appropriate implementation strategies to promote equality within the broad parameters of National policy guidance.
• Simultaneously manage a broad range of complex programmes of work in pursuit of long term, sustained development of the organisations culture

Workforce development
Work with the People function colleagues and trust wide senior management team to:

• Design, develop and implement strategies and programmes of work to promote equality, diversity and inclusion across all roles and job bands.
• Lead the design and implementation of appropriate development opportunities for staff at all levels to build their knowledge and capacity to operate effectively to improve ED&I outcomes.
• Regularly and directly provide, commission and engage in research collaboratives to inform improvements in the inclusion agenda.
• Lead on the development and delivery of Trust wide action plans in in the inclusion field, including key National Standards
• Develop and support a programme of celebration and recognition events marking key milestones in the inclusion calendar.

Communication

• Develop effective communication strategies to promote staff visibility and knowledge of equality and inclusion activity across the Trust and ensuring communication meets the needs of our diverse staff population.
• The post will be required to communicate across highly complex and sensitive ED&I matters with a wide range of stakeholders requiring persuasion, negotiation, empathy, compassion to ensure collaboration and any barriers to understanding are appropriately responded to.
• Regularly write complex reports and compile National and statutory returns which require a high level of concentration for a range of audiences requiring long periods of sustained mental effort; whilst experiencing frequent interruptions for advice/guidance.
• Provide first line support and guidance to staff with EDI related issues and concerns, which will frequently expose the post holder to emotional circumstances.

Stakeholder Engagement

• Develop effective engagement strategies to promote staff participation and engagement with the equality and inclusion activity across the Trust and ensuring the voices of all our people are heard
• Forge links with internal services and staff groups currently under-represented in terms of engagement and visibility across the EDI field.
• Develop and involve a wide spectrum of links, including external links with a range of stakeholders involved in the EDI arena. This includes collaborative working with colleagues working across the Integrated Care System and diversity networks.
• Represent the Trust at external forums and working groups – working in partnership with other organisations

Financial and People
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• To hold budgetary responsibility for the EDI service budget.
• To write business cases to access available funding streams as a regular occurance
• Responsible for budget management of externally funded projects and report on the Return on Investment.
• Regularly manage people and projects on a matrix base when groups form to tackle a range of EDI programmes, trust wide in their scope.
• Deliver specialist training within the EDI field to a broad range of audiences.
• Coach and mentor others.

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Personal leadership

• Role model high-level ED&I practice in day-to-day delivery of the role
• Demonstrate behaviours in line with our Leadership Behaviours Framework
• Maintain an optimistic and professional approach to the day-to-day delivery of the programme of work, dealing with resistance or lack of interest with effective engagement or performance coaching strategies
• Maintain a high level of specialist ED&I knowledge and skills appropriate to the role
• Actively participate in professional supervision and professional development activities to support own and the organisation’s capacity building efforts.

Inclusive Staff Experience Manager
Person Specification
Essential
Desirable
Education and qualifications
Educated to degree level and demonstrate specialist experience/knowledge/ training in the EDI field.
Development qualifications e.g Coaching; PGCert; MBTI etc
Previous experience
Specialist experience in EDI within a complex operating environment.
Able to demonstrable experience of developing and delivering large scale change/ engagement programmes or projects.
Experience of leading teams on a substantive or project/matrix basis
Experience of developing and delivering Training and Learning interventions to make sustainable change
Skills, knowledge, ability
Excellent interpersonal skills including ability to communicate verbally and in writing with people at all levels in the organization under what can be difficult, emotive and complex circumstances.
The ability to scrutinize and interpret complex data including finance and workforce data.
Ability to use a suite of IT programs effectively to provide and write reports / presentations.
Practical and operational knowledge of current NHS EDI workforce-related strategies and initiatives.
Well-developed negotiating and influencing skills, including with senior internal colleagues and external partners.
Aptitude and personal characteristics
Able to work independently to add value and contribute to business success.
Calm and resilient approach when dealing with difficult situations.
Committed to continuous professional development and personal growth
Commitment to and ability to demonstrate the Trusts Organisational Values and Behaviours
A high level of professionalism and personal credibility.