Income Officer – Permanent Position (Full Time)

Income Officer – Permanent position (full time)

We are looking to appoint an enthusiastic individual to undertake the post of Income Officer within the Income and Specialist Housing Team, with the skills and experience to deliver for our customers.

We are seeking a highly enthusiastic individual who is committed to providing the highest possible standard of service to customers.  You will be part of a team responsible for maximising income for the organisation, supporting customers to sustain their tenancies through pre-tenancy financial assessments, early intervention and prevention of arrears escalation. 

This is an exciting opportunity for someone with demonstrable experience of delivering a customer focussed income and arrears collection service, with knowledge of welfare benefits, and experience of collaborating with internal and external stakeholders.

Come and join our team 

54North Homes owns and manages over 3,000 homes throughout Yorkshire. The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group.  

At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to ensure our homes and places are where people want to live.

Key Information  

It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.  

• Income Officer – permanent, full time role 
• Salary is £35043.06 per annum plus an annual car payment of £2,152.94
• Location:  We have offices in Leeds (LS6 2TN) and York (YO32 9LG) where you will be required to attend
• Regular travel will be required 37 Hours per week with some homeworking available/flexible working  
• Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits. 

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/  

Important dates 

Closing date for applications 

Thursday 11^th April 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.  

Interview date 

Monday 29^th April in our Leeds Office

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification. 

Please note the successful applicant will be subject to a basic Disclosure and Barring Service (DBS) check.

For further information about the role please contact Kelly Hamilton on 07736956404

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview. 

Neurodiversity Support Recruitment

We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

Reasonable adjustments we can consider:

• Questions in advance of the interview
• specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction

Further advice If you need further advice or assistance to apply for the role, please contact Human Resources by email at: recruitment@karbonhomes.co.uk