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SalaryDue to continues growth my client, a household name in the UK insurance industry, currently seeks a number of experienced Income Protection Claims Assessors to join their friendly team (remote or hybrid). Duties will include:
- Gathering a range of evidence in order that the claim can be assessed effectively.
- Managing the claim from receipt through to settlement.
- Handling all aspects of customer communication throughout the claims process.
- Liaising with internal and external sources in order to secure all necessary information in order to effectively assess claims.
- Use of technical expertise, knowledge and logical reasoning to accept or decline claims, ensuring that the customer is made aware at all times.
- Taking ownership of appeals and complaints and ensuring that they are handles in a fair, compliant and transparent fashion.
- Support less experienced colleagues with training and development.
- Handling complex and contentious claims involving fraud or potential litigation.
- Providing input into opportunities for process and procedural improvement.
Applicants must possess a proven background in Income Protection (or medical) claims with the ability to assess from receipt through to settlement. You will possess good all round medical knowledge along with a thorough understanding of claims processes and philosophy. Excellent communication skills are a pre-requisite along with the ability to handle sensitive situations using empathy and understanding.
This is a great opportunity to join a leading insurer offering flexible working, a generous remuneration, benefits and bonus package, great working environment and outstanding prospects for development.
