Individual Giving Manager

Leukaemia UK – Our Charity

 We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Over the next 5 years we plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

We are seeking a passionate and knowledgeable CRM Manager on a fixed-term contract initially, to help maximise the potential of the CRM in stewarding supporters and logging and providing insights into fundraising income.

Team

 We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do.  We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect fun and creativity, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You 

 This is a brand new role and we are looking for a self starter who enjoys working across teams to provide solutions - there is a real opportunity here to take our fundraising CRM to the next level. You will embody our values of being curious, collaborative and bold! This role requires creativity and people skills, as well as the technical knowledge to deliver effective solutions.

As CRM Manager you will be responsible for the integrity of the Salesforce database, ensuring data is imported and held effectively and can be used to steward supporters and provide insight to make important business decisions.

The role will entail some development work as well as routine tasks and the creation of a manual of standard operating proceedures. This is an exciting opportunity to reconfigure the Leukaemia UK’s Saleforce operation to meet the needs of our varying internal stakeholders. You will also be the direct contact with our external Salesforce consultants, who work pro-bono to support our mission to stop leukaemia devastating lives.

Skills and Experience

• At least two years Salesforce administration experience (or similar CRM) including development work
• Experience of the not-for profit sector and fundraising CRMs
• Self-starter with the ability to self-learn and quickly master new technology
• Excellent MS Excel skills
• Confident with data manipulation and analysis
• Excellent project management skills and a positive attitude
• Confident, independent worker
• Ability to meet deadlines and prioritise simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Effective communicator verbally and in writing, able to explain complex topics in simple language

More information

·         Fixed term contract for 12 months initially, with an aspiration to extend however this is subject to 2025 budget process

·         Part time 22.5 hours/ week, worked over 3, 4 or 5 days per week Monday to Friday, although we would be open to applicants wishing to work full-time over a shorter contract length. 

·         Our hybrid working policy is for all staff to work from our central London office a minimum of twice per month, dependent on requirements of your role and the need for internal and external meetings  

·         Salary range £35,000 - £45,000 FTE, pro-rata for part-time  

·         First interviews will be via Teams on Thursday 14th March

·         2nd interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL with a date to be confirmed 

·         We are proud of our benefits – see a summary on our website.