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Salary Overview:
Information Officer | Hybrid Working with Glasgow or Dundee Base Location | £31140 - £34177 | Full or Part Time Hours | Flexi- time | 25 Days annual leave (increasing to 30 after 4 years’ service) plus 11.5 Public and Privilege| Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%)|
We are currently offering an exciting opportunity to join Social Security Scotland's Data Protection and Information Governance branch as an Information Officer. As part of our growing and enthusiastic team, you will play a crucial role in ensuring the organisation meets its statutory obligations, particularly in processing benefit applications and managing personal data.
Social Security Scotland is a new public service established by the Scottish Government to deliver a range of benefits, serving over a million clients. As an Information Officer, you will be working within the Information Rights team, a new area within the Data Protection and Information Governance branch. You will have the opportunity to work alongside experts in data protection and records management, and benefit from various training opportunities to expand your knowledge of data law.
You will be working within a small team that is responsible for ensuring that individual rights are upheld under various data laws. We work with legislation such as the Freedom of Information (Scotland) Act 2002, the UK General Data Protection Regulation and the Data Protection Act 2018 – amongst others. This is an exciting opportunity to join our team and begin, or expand your knowledge on data law through various training opportunities.
The three main areas of work you will focus on will be -
Subject Access requests – this is the largest and newest part of our workload! It is an exciting time to join and help to design processes in this space. A normal case will consist of triaging before responding by gathering information across the Agency using our systems and key contacts to fulfil Article 15 of the UK GDPR.
Freedom of Information requests – supporting case handlers and other stakeholders, including the executive team, throughout the Agency by providing key advice on what information to release by applying your expert knowledge.
Disclosures requests – review and respond to requests from law enforcement agencies to ensure information is shared lawfully with them to support their functions.
You will manage a diverse caseload of the above, analysing complex information on a daily basis – being able to pay attention to detail is key! You should also be a people person and will have rare access to a wide range of stakeholders dealing with everyone in the organisation from clients to senior management as well as external stakeholders like Police Scotland.
If you are detail-oriented and thrive in a role that involves stakeholder engagement and continuous learning, we encourage you to apply. Join us at Social Security Scotland and be a part of our dedicated team committed to upholding individual rights and ensuring compliance with data laws.
What do we offer you?
About Us
Find out more about us here Responsibilities:
In your application form, we will ask you to provide specific examples of how you meet the essential criteria below. You will have up to 300 words for each to showcase your knowledge, skills, and personal qualities. These examples could be from any aspect of your life including work, education, sport, and hobbies or even from your personal or family life. Further information on what makes a good application can be found here.
1. Demonstrate practical experience of working with legislation.
Interview/Assessment Information
Recruitment Contact
To learn more about this opportunity, please contact our Resourcing Team who can be reached at recruitment@socialsecurity.gov.scot
Please note that we will not engage with external recruitment agencies for this post.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
If you are interested in us contacting you about further available vacancies, please sign up to our mailing list to receive job alerts.
Information Officer | Hybrid Working with Glasgow or Dundee Base Location | £31140 - £34177 | Full or Part Time Hours | Flexi- time | 25 Days annual leave (increasing to 30 after 4 years’ service) plus 11.5 Public and Privilege| Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%)|
We are currently offering an exciting opportunity to join Social Security Scotland's Data Protection and Information Governance branch as an Information Officer. As part of our growing and enthusiastic team, you will play a crucial role in ensuring the organisation meets its statutory obligations, particularly in processing benefit applications and managing personal data.
Social Security Scotland is a new public service established by the Scottish Government to deliver a range of benefits, serving over a million clients. As an Information Officer, you will be working within the Information Rights team, a new area within the Data Protection and Information Governance branch. You will have the opportunity to work alongside experts in data protection and records management, and benefit from various training opportunities to expand your knowledge of data law.
You will be working within a small team that is responsible for ensuring that individual rights are upheld under various data laws. We work with legislation such as the Freedom of Information (Scotland) Act 2002, the UK General Data Protection Regulation and the Data Protection Act 2018 – amongst others. This is an exciting opportunity to join our team and begin, or expand your knowledge on data law through various training opportunities.
The three main areas of work you will focus on will be -
Subject Access requests – this is the largest and newest part of our workload! It is an exciting time to join and help to design processes in this space. A normal case will consist of triaging before responding by gathering information across the Agency using our systems and key contacts to fulfil Article 15 of the UK GDPR.
Freedom of Information requests – supporting case handlers and other stakeholders, including the executive team, throughout the Agency by providing key advice on what information to release by applying your expert knowledge.
Disclosures requests – review and respond to requests from law enforcement agencies to ensure information is shared lawfully with them to support their functions.
You will manage a diverse caseload of the above, analysing complex information on a daily basis – being able to pay attention to detail is key! You should also be a people person and will have rare access to a wide range of stakeholders dealing with everyone in the organisation from clients to senior management as well as external stakeholders like Police Scotland.
If you are detail-oriented and thrive in a role that involves stakeholder engagement and continuous learning, we encourage you to apply. Join us at Social Security Scotland and be a part of our dedicated team committed to upholding individual rights and ensuring compliance with data laws.
What do we offer you?
We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops, and retains only the best talent.
Hybrid Working
- B1 - Salary between £31140 - £34177.
- Flexible working arrangements with potential of up to 4 days off per month.
- You will have an annual leave allowance of 5 weeks, rising to 6 weeks after 4 years. In addition, the Scottish Government observes 11½ days public and privilege holidays, dates of which are set annually.
- Workplace adjustments for everyone that needs them to ensure your comfort and safety in your new role.
- Learning and development opportunities to support your personal and professional growth.
- Career progression – join a rapidly growing and developing organisation with excellent opportunities for career advancement.
- Contributory Pension Scheme (employee contributions 5.45% employer contributions 27.1 - 27.9%).
- Health and wellbeing support including 24 hour access to our Employee Assistance Programme, plus counselling support available for all.
- Discounts on gym memberships and retail outlets.
Hybrid Working
We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location. Base office location can be in either Glasgow or Dundee.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
Find out more about us here
- Undertake Data Subject, Freedom of Information and Disclosure requests within the agreed timescales.
- You will provide advice and support to all agency staff to ensure requests are handled appropriately. The information will at times be very sensitive.
- Internal and external stakeholder engagement to promote and manage Information Rights.
- Support with overall administration and coordination across the Information Rights space.
- Delivery of training packages on Information Rights across Social Security Scotland.
- Assist with continuous improvement in information rights across Social Security Scotland.
- You will actively manage your learning and understanding of Information Rights legislation, including UK GDPR, Data Protection Act 2018 and Freedom of Information (Scotland) Act 2002. Full training will be provided.
- You will follow best practice in request and information handling. Including the release of information safely and securely.
- You will potentially be expected to support the out of hours service when necessary (additional financial supplement will be provided when undertaking this task).
No specific qualifications are required for this post.
How to apply
How to apply
To apply for this post, you will need to provide the information requested below via the online application process.
In your application form, we will ask you to provide specific examples of how you meet the essential criteria below. You will have up to 300 words for each to showcase your knowledge, skills, and personal qualities. These examples could be from any aspect of your life including work, education, sport, and hobbies or even from your personal or family life. Further information on what makes a good application can be found here.
1. Demonstrate practical experience of working with legislation.
2. Ability to build good working relationships with a range of stakeholders at all levels.
3. The ability to plan and prioritise workloads to balance demands and meet tight deadlines.
4. Analyse complex information from a range of sources to make evidence-based decisions or recommendations.
If we receive a large number of applications, we may complete an initial sift on the first essential criteria.
Following the sift of applications there may be a telephone interview as part of the Assessment process, prior to interview.
If you are successful at sift stage you will be invited to an interview which will be held in person in either Agnes Husband House, Dundee or High Street, Glasgow.
We aim to provide feedback on request, however; if we receive a large number of applications, it may not be possible for us to provide feedback on your application if you are not invited to attend an interview/assessment. We will provide feedback on request to all candidates that attend an interview/assessment.
3. The ability to plan and prioritise workloads to balance demands and meet tight deadlines.
4. Analyse complex information from a range of sources to make evidence-based decisions or recommendations.
If we receive a large number of applications, we may complete an initial sift on the first essential criteria.
Following the sift of applications there may be a telephone interview as part of the Assessment process, prior to interview.
If you are successful at sift stage you will be invited to an interview which will be held in person in either Agnes Husband House, Dundee or High Street, Glasgow.
We aim to provide feedback on request, however; if we receive a large number of applications, it may not be possible for us to provide feedback on your application if you are not invited to attend an interview/assessment. We will provide feedback on request to all candidates that attend an interview/assessment.
Interview/Assessment Information
Here are details of the Competencies required for this role which you will be tested against if you are invited to attend the interview/assessment:
Reserve List
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 9 months.
- Self Awareness
- Communications and Engagement
- Improving Performance
- Analysis and Use of Evidence
Reserve List
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 9 months.
Recruitment Contact
To learn more about this opportunity, please contact our Resourcing Team who can be reached at recruitment@socialsecurity.gov.scot
Please note that we will not engage with external recruitment agencies for this post.
Further Information
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion .
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
If you are interested in us contacting you about further available vacancies, please sign up to our mailing list to receive job alerts.
