AddressAbout Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
And we’re growing fast.
We’re looking for an Infrastructure Engineer to support our Information Technology team.
This is a remote position located in the Manchester area with opportunity to work in the Coalfire Manchester, UK office as needed.
Position Summary
We are seeking a proactive and detail-oriented individual to join our team as an Infrastructure Engineer 1. In this role, you will be responsible for supporting and maintaining our O365 services, providing support for regional Coalfire employees as well as backup support for identity and access management systems and Azure infrastructure. This is an excellent opportunity for someone with a passion for IT administration and a desire to grow their career in a dynamic and fast-paced environment.
What You'll Do
- Manage and maintain Office 365 services, including Exchange Online, Teams, OneDrive, retention policies and other related services
- Configure and manage Active Directory services, including user and group management, group policy administration, and AD replication
- Implement and maintain security best practices within the O365 environment, including identity and access management controls
- Monitor and troubleshoot O365 and Active Directory-related issues, working closely with other IT teams to ensure timely resolution
- Create and maintain documentation related to O365 and Active Directory configurations, processes, and procedures
- Serve as a backup for to the Systems Engineer in various areas including but not limited to Ping, Azure
- Provide Helpdesk level support for regional employees
- Configure and deploy hardware for new employee onboarding
- Recover and deprovision hardware for employee offboarding
What You'll Bring
- 5+ years progressive experience working in IT Support
- 2+ year experience managing all Office 365 services
- 2+ years managing IAM solutions (Ping Preferred)
- 1+ years experience working with authentication protocols
- Experience with Active Directory, Azure Active Directory, and other Microsoft cloud services
- Experience managing certificates
- Experience with Change Management and Agile methodologies
- Experience conducting and documenting high-level root-cause analysis for service interruptions and establishing subsequent preventative measures
O365
- Strong Active Directory administration skills, including user management, group policies, and access controls
- Experience migrating from Hybrid or on premises services to Azure
- Experience with scripting languages (e.g., PowerShell) for automation and integration is a plus
- Microsoft certifications such as MCSA: Office 365, MCSE: Productivity, or equivalent
- Experience with Microsoft Azure Active Directory (Azure AD) and related services
- Experience with Intune and Jamf is a plus
- Knowledge of cloud security best practices and compliance standards (e.g., SOC 2)
IAM
- Experience with third-party IAM solutions such as Ping, Okta, Azure AD B2C/B2B, or similar
- Strong understanding of authentication protocols and security standards such as OAuth, LDAP, SAML, SCIM, OIDC
- Security certifications or IAM specific vendor certification is a plus
- Strong knowledge of Information Security concepts and ability to apply them
- Ability to analyze, deconstruct and provide guidance for security related incidents
General
- Desire to work alongside the team to help design information and operational support systems
- Consistently and successfully provide 1st and 2nd level support for regional employees
- Ability to diagnose, troubleshoot, resolve hardware, software, or other system problems
- Able to contribute individually to the team and give constructive feedback to leadership
- Ability to document processes, procedures and create training materials as needed
- Ability to to explain technical functionality to non-technical stakeholders in understandable terms
- Excellence in communication as a liaison with vendors, stakeholders and IT personnel
- Willing to mentor junior members
- Comfortable with presenting brownbag sessions
Why You'll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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