Infrastructure Engineer/It Infrastructure Engineer

IT Infrastructure Engineer / IT Infrastructure Analyst

• Job Type: Full Time – Permanent
• Location: Guildford - Hybrid role 
• Salary: £50-£58,000 per annum

Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. 

The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years’ experience in senior technical support and project delivery within a complex network environment.

This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below)

Day to Day of the role:

• Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage).
• Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN.
• Assist with system architecture design and the securing of IT environments.
• Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management.
• Support the resolution of escalated IT tickets and problems.
• Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes.
• Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management.
• Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs.
• Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed.
• Review systems architecture and security, and recommend improvements based on new technologies.

Required Skills & Qualifications:

• Minimum 5 years’ experience in technical support and project delivery within a complex network environment.
• Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux.
• Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies.
• Desirable certifications: MCSE, CCNA, VCP (not mandatory).
• Degree in computing or equivalent preferred.
• Strong communication skills and competent troubleshooting abilities.
• Ability to articulate project deliverables and designs.
• Self-motivated and able to work in a busy environment.

Benefits Include

• 32 Day Annual Leave (Plus Bank Holidays
• Up to 8% Employer Pension
• Annual Bonus
• Life Assurance
• Private health Cover