Address
Form of work
SalaryJOB TITLE: Interactions Design Manager
SALARY: £66,861 - £74,290
LOCATIONS: Bristol, Chester or Halifax
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Customer Interactions (CI) is the analytical team at the heart of the Chief Customer Office (CCO) delivering better outcomes and experiences, for customers, colleagues and our brands.
We achieve this by undertaking analytics to build deep understanding of customers' experiences and needs through a combination of creative and strategic insight, and use this to deliver personalised interactions, optimised advertising and improved strategy.
We also maximise the value of the immense wealth of data at our disposal, and our industry leading tools to make a real difference for our customers. In so doing, we aim to deliver superior customer satisfaction and greater depth of relationships with our customers.
We have a great team culture, and we are passionate about realising the potential for all our colleagues and making this a great place to work. Our goal is to continuously improve our culture to build a collaborative, inclusive and inspiring environment where everyone in the team can develop and do their best work.
If you like solving problems, and are passionate about using data and analytics to make a difference for customers then this is the team for you.
About us
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.
What you'll need
You'll be highly proficient in a coding languages such as PYTHON, R, SAS, SQL (Role primarily requires use of SQL).
You'll have excellent stakeholder management skills and demonstrates an ability to explain technical data concepts to non-technical audiences.
You'll have excellent planning and organisation skills with the ability to be autonomous over workload in order to prioritise the right initiatives to achieve maximum value.
Can work well independently as well as being comfortable collaborating as part of a large team.
And any experience of these would be really useful
You'll have experience working in a financial services and / or a marketing team.
You'll have experience delivering value from insight extracted from large datasets.
You're impact driven and eager to have a real positive impact for our customers.
You're as comfortable getting hands-on as taking a step back and thinking strategically.
You're self-motivated; you proactively identify issues and opportunities and tackle them.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Proud member of the Disability Confident employer scheme
