Address
Form of workJob Title:Internal Key Account Manager
Employer:Universal Business Team
Location: Hampshire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 220999178
Job Details:
We are seeking a dynamic and experienced Internal Key Account Manager to join a well-established, family-run SME based in Winchester. As a Key Account Manager, you will be responsible for supporting Sales reps on the road to build, maintain and grow long term relationships with a portfolio of customer accounts, whilst delivering a world-class customer experience.
This role is suited to someone who enjoys working in a busy, energetic environment for a forward thinking manufacturing business who really do put people at the heart of everything they do.
Responsibilities:
- Work alongside an External Sales Rep on a set portfolio of customer accounts, to ensure all incoming leads/opportunities are qualified and followed up effectively until completion
- Ensuring the external Sales Rep has all the resources and customer information needed ahead of customer visits
- Responsible for booking face to face meetings for the Sales rep on a weekly basis (20 appointments per week)
- Providing assigned customer base with quotations and answers to queries as needed
- Liaising with Purchasing to communicate upcoming spending changes of your accounts
- Following through internal processes to ensure that customer needs are always put first and that their timing requirements are met
- Monitoring account spending trends, highlighting variances and assisting in creating a plan for account growth
- Be the go-to resource for the customer and owning the customer relationship.
- Assisting the team with high-priority customer related issues
- Record all activities and customer data on the CRM in a timely manner.
- Creating accurate and detailed forecasting for assigned accounts.
- Reporting monthly on lapsing and growing accounts and create suggested actions
Requirements
- Proven experience as an Internal Sales Executive or Key Account Manager
- Sales driven with a commercially orientated mindset
- Ability to work to KPI’s and targets
- Ideally have some industry experience within manufacturing environments
- Ability to work at pace, following sales processes and multitasking.
- Demonstrated ability to build and maintain relationships with key clients
- Strong negotiation and communication skills
- Ability to analyse market trends and adapt sales strategies accordingly
- Excellent organizational and time management skills
- High level of communication skills, both verbal and written
Working hours: Monday to Friday 07.30am – 4.30pm
Benefits
- Salary: 30,000 – 40,000 (DOE)
- Company wide bonus scheme
- 33 days holiday (including bank holidays)
- Daily free lunch and refreshments
- Access to Lifeworks perks and discount scheme
- Employee recognition and rewards
- Additional holiday after 2 years of service
- Nest pension scheme
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