Internal Key Account Manager

We are seeking a dynamic and experienced Internal Key Account Manager to join a well-established, family-run SME based in Winchester. As a Key Account Manager, you will be responsible for supporting Sales reps on the road to build, maintain and grow long term relationships with a portfolio of customer accounts, whilst delivering a world-class customer experience.

This role is suited to someone who enjoys working in a busy, energetic environment for a forward thinking manufacturing business who really do put people at the heart of everything they do.

Responsibilities:

• Work alongside an External Sales Rep on a set portfolio of customer accounts, to ensure all incoming leads/opportunities are qualified and followed up effectively until completion
• Ensuring the external Sales Rep has all the resources and customer information needed ahead of customer visits
• Responsible for booking face to face meetings for the Sales rep on a weekly basis (20 appointments per week)
• Providing assigned customer base with quotations and answers to queries as needed
• Liaising with Purchasing to communicate upcoming spending changes of your accounts

• Following through internal processes to ensure that customer needs are always put first and that their timing requirements are met
• Monitoring account spending trends, highlighting variances and assisting in creating a plan for account growth
• Be the go-to resource for the customer and owning the customer relationship.
• Assisting the team with high-priority customer related issues
• Record all activities and customer data on the CRM in a timely manner.
• Creating accurate and detailed forecasting for assigned accounts.
• Reporting monthly on lapsing and growing accounts and create suggested actions

Requirements

• Proven experience as an Internal Sales Executive or Key Account Manager
• Sales driven with a commercially orientated mindset
• Ability to work to KPI's and targets
• Ideally have some industry experience within manufacturing environments
• Ability to work at pace, following sales processes and multitasking.
• Demonstrated ability to build and maintain relationships with key clients
• Strong negotiation and communication skills
• Ability to analyse market trends and adapt sales strategies accordingly
• Excellent organizational and time management skills
• High level of communication skills, both verbal and written

Working hours: Monday to Friday 07.30am - 4.30pm

Benefits

• Salary: £30,000 - £40,000 (DOE)
• Company wide bonus scheme
• 33 days holiday (including bank holidays)
• Daily free lunch and refreshments
• Access to Lifeworks perks and discount scheme
• Employee recognition and rewards
• Additional holiday after 2 years of service
• Nest pension scheme