Address Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.
In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.
By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.
ROLE SUMMARY:
This role will be focused on the administration, customer service and sales support of Inspired International B2B sales activity.
It is expected that the post holder will work and communicate directly with partners and agencies throughout the sales process answering questions about our provision as they arise, and they will be directly responsible for the management of all student enrolments/removals/replacements. As such it is a pro-active role that should be focused on ensuring that our clients receive best value from their commissioned provision to maximize client retention and renewals and associated revenues.
The role incorporates ongoing updates to the company CRM system to inform sales reporting and forecasting. Client commercial objections and issues shall be reported to the International Business Partnership Manager(s) who shall retain responsibility for the management of the same to a successful conclusion.
KEY RESPONSIBILITIES:
The successful candidate will:
- Be part of a team to support KIH client/students
- Work closely with our clients and be able to build strong relationships
- Record inbound sales enquiries within CRM, and distribution to appropriate member of the team
- Monitor inbound sales enquiries within CRM, identify B2C leads and channel to B2C team
- Work closely with colleagues across the business to ensure client requirements are captured and implemented
- Support student renewals processes within the system
- Manage and implement timetable changes and similar customer service enquiries through to successful conclusion
- Manage student enrolment processes within ISAMs
- Support account/partnership management activity and associated reporting
THE IDEAL CANDIDATE WILL HAVE:
Qualifications and Education Requirements
The candidate will be qualified up to A Level, BTEC or NVQ Level 3/4. Specific administration qualifications would be an advantage.
The candidate will be qualified up to A Level, BTEC or NVQ Level 3/4. Specific administration qualifications would be an advantage.
Skills and attributes
- Excellent IT skills
- Excellent written and communication skills
- Ability to work well in teams and individually
- Capability to work effectively in dynamic and changing environments
- Experience of previous administration roles would be an advantage
- Knowledge of the education sector would be an advantage
- Proven experience in a customer support role
- Ability to build effective client relationships
Specifically, you will have: –
- A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
- Considerable interpersonal communication skills with the ability to form good relationships.
- The ability to work independently where necessary but in a collaborative team environment where appropriate.
- An ambition to place our offering at the forefront of the marketplace.
SAFEGUARDING
Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.
