Address
Form of work
SalaryIT 1st Line Support, Bedford, 24,000 - 30,000 per annum
Role Profile
Cast UK have been instructed by a fantastic 3PL business to recruit an IT 1st Line Support to support their fulfilment operation. This is a fantastic opportunity to join a growing business and support their client and staff.
Key responsibilities:
- Provide excellent customer service to all colleagues onsite and remotely
- Logging of incidents, user queries and diagnosing faults
- Efficiently escalating support cases where necessary
- Tracking support cases to resolution within SLA
- Document support activities, solutions & FAQs to create knowledge base
Skills & Experience:
- Excellent problem solver
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite
- IT Certifications such as CompTIA A+, MCDST or equivalent is preferred but not essential
- Familiarity with ticketing systems
- Strong communication skills and willingness to learn
Remuneration
24,000 - 30,000 per annum
About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed).
