It Apprentice

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 

Our Values are:

About the team we are recruiting to

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

As a Coventry City Council desktop engineer, you will be part of the End User Device team, supporting over 5500 corporate users across a range of business applications, and a range of hardware; Laptops, mobiles, tablets, AV kit, MFDs etc. We also provide support and services a significant number of schools, Adult Education sites and public libraries; as well as ad hoc events such as the Godiva festival and elections.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

What is the job role?

As a IT apprentice in the End User Device team, you will be working with a team of experienced and skilled desktop analysts in a multi-site environment, supporting corporate council staff, schools, adult education, libraries, and extended learning centres.

Your tasks will cover a wide range of IT functions, where you will assist and undertake imaging, installing, and configuring computers, mobile and tablet devices, equipment rollouts, diagnosing and repairing hardware and software faults, supporting meeting room equipment, printers, software installation & deployment, fulfilling requests and resolving technical issues remotely or in person on a site visit.

You will work in a demanding ITIL service environment, ensuring completion of work to agreed quality and timescales.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

You will undertake the Level 3 Information Communication Technician Further information for this apprenticeship can be found on: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

This apprenticeship role is a fixed term contract for 21 months in line with the length of the apprenticeship training.

Who are we looking for?

We are looking for a motivated, passionate, and committed apprentice to work in our End User Device team, who will assist in providing support and on-going maintenance of the Coventry City Council estate, our education and library services, through to ad-hoc events such as the Godiva Festival. You will be working alongside other IT and business teams to ensure all assets, access, security, projects, and changes are consistently managed in line with Council policies.

Prior experience is not required but general IT knowledge would be beneficial; most importantly you must have an interest in IT, have a desire to learn, and be a good written communicator, as well as verbally and face to face. The End User Device team are customer facing, so you should have an understanding of good customer service, be polite, and have the ability to work well within a team.

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'

Closing date: 21/01/2024
Pre-interview and assessment date (via Microsoft Teams)*:  01/02/2024
Interview date(s) (via Microsoft Teams): 09/02/2024

* The pre-interview is a short session to give the candidates further details of the apprenticeship role and to help them understand what to expect from and how to prepare for the final interview. You will also complete a short diagnostic assessment to check the level of Maths and English that they are currently working at and identify any support they may require.

Did you know that there is support available to help you with your application?

If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.

We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.

Address: 1 Bull Yard, Coventry, CV1 1LH 
Phone: 024 7678 5740
Email: jobshop@coventry.gov.uk     
Website: http://www.coventry.gov.uk/jobshop

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards & benefits package which includes:

• Flexible working arrangements
• An outstanding local government pension scheme
• Great opportunities to develop with access to accredited courses.
• Access to an award-winning Occupational Health Service
• Salary Sacrifice Scheme

Coventry City Council