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SalaryThis role is shift based, consisting of day and night shift on a 4 on 4 off basis. We are looking for a polite and professional Customer Service advisor, ideally with an interest in progressing their career in the IT sector although not essential. The ideal candidate will be friendly and approachable and have a desire to learn. The desk has a global reach for students taking online exams so the successful candidate will need to be able to use their initiative when dealing with difficult situations. The key responsibilities are as follows:
- Answering incoming calls and online chats keeping within Company SLA’s
- Logging and maintaining tickets off the back of calls and check while monitoring emailed tickets.
- Providing technical support for students suffering basic IT issues when taking their exam, training provided.
- Understand and deliver an accurate handover to oncoming shift workers.
- Manage multiple online chats and requests. A high level of multitasking ability is required.
- Guide candidates and invigilators through current processes in order to resolve their issues in a timely manner
Essential Skills:
- 1 year Customer Service experience
Desirable Skills:
- Experience with JIRA ticketing system
- Good understanding of Microsoft Office products and the use of them
- Previous technical IT experience
- No formal qualifications required
- Good understand of IT
Salary/Package
- £26,000 per annum
- Annual Leave of 22 days per annum
- 1x day Birthday leave per year
- Vitality Health Insurance
- Life Assurance
- Pension scheme through People’s Pension
- Referral Bonus scheme
- 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
- Access to internal Mental Health First Aid Champions
- My Staff Shop scheme discounts
- Cycle to Work scheme
- Free eye tests
- Annual flu jab
Bluecube is committed to promoting diversity and inclusion and is an equal opportunity employer. We encourage all qualified candidates to apply.
