It Field Service Engineer

Job:Field Service Engineer

Agreed Salary: £24,000, increasing to £26,500 after 6 months satisfactory probation and would be conditional on good performance and achievement of objectives.

Duration: Permanent

Schedule: Monday - Friday, 9AM - 17.30PM

Location: Southampton

Benefits:

• Car allowance £550 per Month Gross
• Full time 37.5 hours per week (Monday - Friday) + on call rota & OT
• 25 days holiday (and opportunity to buy/sell extra days)
• Pension - matched contributions up to 4%
• Private medical cover (eligible after 12months)
• Life assurance

Role Overview:

Sanderson are working with a major client who are looking for a Field Service Engineer. This role is an ideal gateway into wider opportunities within a major global IT company and provides a certification program for one of the world's largest computer manufacturers. It would be well suited to those who have an interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

The Field Service Engineer will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Field Service Engineer will be Responsible for:

• Responsible for a combination of 2nd/3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk ups to the Tech Bar or remotely.
• Ability to respond and resolve all assigned calls within prescribed SLA's.
• Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA's.
• Liaise with Service Desk and client's infrastructure teams for the resolution of customer issues.
• Ability to identify root cause issues from a desktop perspective and escalate to engineering teams, accordingly, install and configure computer hardware operating systems and applications.
• Responsible for providing support, including procedural documentation and relevant reports.
• Update Call Management System, clearly specifying progress and resolution details.
• Install and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networks.
• Ability to prioritise and manage many open cases at one time and work continuously on a task until completion.

What we expect from you:

• Relevant experience working in an IT support role.
• Completion of Microsoft MD-100 Morder Desktop certification, MD-101 Managing Modern Desktops and have knowledge of AWS.
• Strong communication skills with clients, colleagues, and management.
• You will take on full responsibility, with customers at your focus, and the ability to make good judgements.
• Ability to take initiative.
• Time managed and organised, you can meet SLA's that are prescribes and take appropriate action to ensure none of them are exceeded.
• Ability to work as a team with colleagues, buildings strong relationships with customers and other professionals, such as software developers.
• Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques.
• Excellent organisational, prioritising, and managing workload skills.
• Experience in the following will be beneficial to your application:
  • Microsoft Windows operating systems.
  • Software packages: Microsoft Office and Adobe Creative Suite.

Join our client as Field Service Engineer to begin career in IT!

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