It Helpdesk Analyst (1St & 2Nd Line Support)

IT Helpdesk Analyst Bexhill–On–Sea
Due to continued growth within in the business and technology function, we are looking to expand our service focused, internal IT team based at our Head Office in Bexhill–On–Sea.
With a network of 1500 plus users spread across locations across England, Scotland, and Wales we are looking for an experienced IT Helpdesk Analyst who is customer focused, has great communication skills, and a passion for technology along with a fantastic work ethic.
You ll be responsible for:
• Providing technical 1st and 2nd Line Support to all employees based at head office and all remote locations across the UK either remotely or on–site
• Ensuring all IT requests/incidents are correctly identified, logged, prioritised and resolved in a timely manner
• Provisioning and managing user accounts and hardware following internal policies and procedures, to company specification (laptops, desktops, PC s, thin clients, iPhones, iPads etc.)
• Fault finding/resolving both hardware and software related issues (laptops, desktops, iOS devices, Microsoft suite, Adobe suite)
• Monitoring licensing across multiple products and notifying management when limits are reached (Microsoft 365, Adobe, Avaya etc.)
• Following policies and processes focused on best practice, service delivery including change management and compliance
• Working closely with other internal teams and third parties that help underpin the IT department
• Visiting remote sites as and when needed either ad–hoc or scheduled to provide hands on support
• Providing support during core business hours of Monday–Friday 08:00–18:00 on a weekly rota basis
• Providing out of hours/weekend on–call cover on a weekly rota basis
The successful individual will need to possess the following:
• Experience using Active Directory to manage users and computers
• Experience of Microsoft Azure, Microsoft Entra ID
• Experience supporting Microsoft 365 products including Office, Outlook, OneDrive, Teams etc.
• Knowledge of networking fundamentals, VLAN s, DHCP, DNS & Group Policy
• Knowledge of networking infrastructure including managed switches, firewalls, access points and structured cabling
• A strong skillset working with operating systems up to Windows 11/Windows Server 2019
• Experience of managing and tracking both software/hardware assets
• Experience working both independently and as part of an IT team in a fast–paced environment
• Excellent customer service and communication skills
• Excellent problem solving skills
• A willingness/the ability to learn new skills, products, services, and processes
• A full UK driving license as travel to other sites may be required on occasions
Not essential, but desirable:
• Awareness/knowledge of services such as mobile device management (Microsoft Endpoint Manager), MFA, iOS devices, telephony systems (Avaya)
• Awareness of Citrix
• Awareness of Azure Virtual Desktop, DLP, Conditional Access etc.
In return the company offer the following benefits:
• Access to online training that include sandboxing and courses in preparation for both Microsoft and AWS certified exams amongst others
• 20% friends and family discount, this is subject to availability at time of booking.
• All staff have a discount of 50% on food purchased from the complex, this does not include specials or any drinks & is subject to conditions.
• Great staff referral scheme
• 28 days holiday leave per annum
• On–site parking
• Subsidised canteen
If you are looking to work for an expanding company that can offer you a progressive career who demonstrate exceptional working practices and a stable career, then look no further.