The key focus of this position is to provide 1st line support to internal and remote users.
This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal.
If you’re tech-savvy and have a passion for IT & Tech, this will be a great opportunity to give you exposure to this environment, with long-term progression opportunities.
Salary & benefits
Location – NG11 (Office based)
Duration – 12 month fixed-term contract
Salary – £24,600 per annum
Hours – 8am – 4pm OR 10am – 6pm (Mon to Fri)
Role overview
- Provide 1st line support
- Resolve incoming user IT queries remotely via email, phone calls and in-person
- Liaise with 3rd parties to ensure incidents are resolved in SLAs
- Update and maintain system information
About you
- Excellent communication skills, both written and verbally
- Experience within a Customer Service environment
- Knowledge of Office 365 and Microsoft packages
- Interest in IT & Technology
- Ability to pick up new systems quickly and efficiently
- Working well under time constraints
If this role sounds like something you’d love to be a part of – Apply now! Or alternatively, find me on LinkedIn – Lois Knight @ Distinct Recruitment.
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