Address
Form of work
SalaryIT Help Desk Technician
London City
Salary Depending on Experience
Permanent
9am-5.30pm - Hybrid role 3 days in office
My client is the world's most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, they create brand-and-demand marketing programmes that drive transformational growth for their clients.
With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation with this company.
I am looking for an IT Help Desk Technician to join their London team. Occasional travel to our other UK offices will be required, around 4 times per year however flexibility will be required.
Key Responsibilities:
- Troubleshoot and diagnose tech issues, in person and remotely, including help desk operations and deskside support
- Take ownership of assigned tickets through the IT help desk, ensuring timely resolution and escalating to the Systems Administrator when necessary
- Arranging repairing and replacing damaged computer, mobile, and any other IT infrastructure components as required
- Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephone systems
- Work with the Systems Administrator to identify and implement solutions for software and hardware problems
- Assist in identifying and resolving potential security breaches and vulnerability issues
- Administer and maintain end user accounts, permissions, and access rights
Experience / Skills Required:
- Strong experience in a relevant Help Desk position
- System administration experience preferred
- Experience with Jamf, Microsoft Endpoint Manager (Intune) and/or Azure AD
- Excellent problem solving and multitasking abilities
What we can offer:
- Competitive remuneration package
- Global career development opportunities
- Hybrid working with 3 days in the office
- Opportunities to make a difference and get involved with our working groups focusing on areas such as wellbeing and ESG / Sustainability
- Supportive and inclusive policies including, but not limited to, family friendly policies such as adoption, maternity and paternity, and equal opportunities
- To work with the best and most exciting clients
- To work on global accounts in the most challenging sectors
- To work with the best brains and creative talent in the industry
- To learn and develop with access to industry specific training, including our in-house training modules
- To work on innovative and ground-breaking marketing solutions
- To join a team of hard-working specialists who like to have fun along the way!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
