It Manager - (Infrastructure)

It's an exciting time to join AXA Partners, with significant investment planned in all AXA Partners global entities to transform and deliver new digital services to our customers and streamline and automate our business processes. To help us drive our ambitious IT systems transformation journey, we are looking for a confident and autonomous people leader with a passion for providing the best possible customer experience and who enjoys working in a dynamic and fast paced environment, to help inspire and lead as we evolve into our next chapter.
This is a pivotal role that reports into the IT Director and as the IT Manager (Infrastructure) your voice will really impact and drive the operational excellence of our IT Operations and Systems and Maintenance team, whilst looking for better ways of working and continuous improvements. Managing a team of x6, you will be leading a variety of people and projects along with supporting the team as they deliver on regular platform upgrades, maintenance, security compliance tasks and act as an escalation point for the Service Desk team for infrastructure related incidents and requests.
At AXA Partners we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers.
What you'll be doing:
Motivating and developing team members to deliver a high level of performance using company performance management practice (tools/process/behaviour) including goal setting, monitoring performance through regular check-ins, performance reviews and development plans
Managing financial / budgeting procedures as required according to the local market
Performing upgrades to key infrastructure platforms on a regular basis in line with maintenance schedule
Regularly monitoring workloads and operating a flexible approach to sharing resources, especially within the wider team e.g., to handle peak demand/sharing tasks across teams
Driving objectives to reduce overall cost and improve productivity and quality
Managing and prioritising escalations related to BAU activities and ensuring targeted SLAs are met
Providing status reports to the IT Director and other key project interfaces