It Operational Change Lead

• To support your working life balance, this role offers hybrid working options - Home working 80%, office based 20%


• Excellent opportunity to be involved in strategic change within our IT Division


• Join a well-established team that prides itself on its excellent reputation

We are seeking a skilled IT Operational Change Lead to take charge of implementing and maintaining a robust Change Enablement governance framework. Your role will be crucial in ensuring the successful implementation of IT changes and fostering a culture of continuous service improvement.

As an IT Operational Change Lead, you will evaluate, and govern each change to IT infrastructure and applications. You’ll collaborate with internal and external stakeholders, applying Change governance principles and processes to meet business needs, mitigate risks, and avoid adverse impacts on the business.

You’ll lead, convene, and chair IT change governance forums, including the Change Advisory Board (CAB) You’ll ensure alignment with agreed quality and practice standards and consistent communication of IT changes across the business.

You will lead post change reviews, ensuring consistent adherence to Change Enablement process. Drive continual service improvement, raise risks and issues through appropriate channels, and contribute to the enhancement of the change enablement framework.

To ensure continuous improvement and positive outcomes during the change process, you will plan, organise, and implement regular quality control reviews of all IT Change activity. You’ll identify trends and initiate remedial or improvement activities to minimise disruption to business operations resulting from changes.

You will develop and maintain effective relationships with internal and external stakeholders, providing consultancy, coaching, and mentoring to influence and drive adherence to the change management process.

The ideal candidate will have:

• Proven experience in Change Enablement, with a focus on IT infrastructure and application change


• Relationship building skills with the capacity to influence stakeholders


• Must be resilient and able to work under pressure


• Excellent organisational and communication skills


• ITIL V4 Certificate or equivalent relevant experience

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: 

• Salary between £45,000 - £55,000 (dependent on experience)


• Potential to earn up to 17.5% bonus


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.