It Operations Analyst

Job Title - IT Operations Analyst
Sector - Finance
Salary - £25,000 - £30,000
Location - Central London

This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT.

Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases.

Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support.

Role requirements:

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work
• Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines
• Good communicator with a customer-oriented attitude
• Excellent attention to detail and someone who will look to improve processes where relevant
• Degree or training in Computer Science or a related subject is highly desirable

Key Responsibilities:

• Provide comprehensive desktop support, encompassing telecoms and network services.
• Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC.
• Address and resolve user issues efficiently through the ticketing system.
• Ensure clarity during application and peripheral installations for users.
• Employ targeted questioning to diagnose problems and implement effective solutions.
• Deliver clear, step-by-step instructions to users for problem resolution.
• Conduct troubleshooting for remote sites with precision.
• Persistently test alternative pathways until issues are successfully resolved.
• Customize desktop applications to suit user requirements.
• Maintain detailed logs of technical issues and their solutions.
• Escalate unresolved issues to the appropriate level within the support team.
• Follow up with users to confirm the functionality of their systems post-resolution.
• Report user feedback and suggest potential product enhancements or improvements.
• Assist in the creation of technical documentation and manuals to enhance user understanding.

If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.