It Security Operations Engineer

INTRODUCTION

Are you looking for a new challenge that gives you the chance to get creative and use your knowledge of IT Security to help grow our IT team. Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

A BIT ABOUT SELFRIDGES

Here at Selfridges were on a mission to reinvent retail, with Sustainability at the heart of everything we do. Our customers are at the heart of everything we do, and we want to be known for delivering the best, most extraordinary experiences that keep our customers coming back. We’re currently on a journey to deliver flexible technology platforms, providing an inspiring and effortless experiences across all touchpoints.

A BIT ABOUT THE ROLE

This role can be based in either London, Leicester or Manchester or Birmingham offices.

The IT Security Operations Team are responsible for managing, maintaining and monitoring Selfridges IT security tooling, enforcing security policies and ensuring that the Selfridges estate is secure.

• Security incident response, including identification of infrastructure related security incidents.
• Assessing, investigating and remediating security vulnerabilities.
• Monitoring & auditing system access.
• Maintaining security risk register.
• Facilitating regular Penetration and Vulnerability testing with 3rd parties.
• Managing security remediation activity, internally and with 3rd parties.
• Investigating and Reporting on Data Loss Prevention alerts.
• Investigating and Reporting on Intrusion Detection and Prevention alerts.
• Maintaining a robust certificate and key management framework.
• Security audits.
• Developing, reviewing and implementing security tooling to enable policy enforcement.

A BIT ABOUT YOU

The Ideal Candidate

Personal Attributes/ Behavioral Skills

• Skilled in problem diagnosis and resolution.
• Excellent communication and interpersonal skills.
• Customer focused.
• Ability to work autonomously or collaboratively.
• Strong sense of ownership and ability to follow tasks through to completion.
• Broad functional and process knowledge.
• Strong analytical skills and decision-making skills.
• Excellent planning and organization skills.
• Excellent business writing, presentation and facilitation skills.

Qualifications/ Training

• Educated to degree level or similar (Security+).
• Knowledge of IT security best practices.
• Knowledge of hacking tactics & techniques.
• Knowledge of encryption technologies.
• Knowledge of ITIL v3 and experience of working in an ITIL environment.

Experience

• Prior experience in a similar role or experience in a security adjacent role.
• Process and procedure experience (development and implementation).
• Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner.
• Operational experience of security authentication and entitlement.

Technical Skills

Essential Product Knowledge:

• MS Windows, MacOS and RHEL operating systems–
• MS Exchange or O365.
• SPAM filter solutions.
• Intrusion detection/prevention systems (IDS/IPS).
• MS Active Directory.
• Secure gateway technologies.
• Content filtering solutions.
• Content delivery networks.
• Vulnerability management solutions.
• CrowdStrike endpoint protection / Microsoft security essentials.
• Understanding of security methodologies and countermeasures.
• Data loss prevention (DLP).
• Networking and firewalls.
• SIEM and threat detection tooling.
• Knowledge of PCI / NIST / GDPR.

Desirable Product Knowledge:

• Zscaler.
• Mimecast.
• Cloudflare.
• Qualys.
• Palo Alto firewalls.
• AWS cloud security. –
• Single Sign On / Multi-Factor processes.
• Hacking tactics and techniques.

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, this will be perfect for you.

SELFRIDGES VALUES:

Here at Selfridges, we are more than a shop. We are community, a place to grow, driven by imagination, committed to buying better and inspiring change. We live our values. They’re not just words, they’re the way we do things around here. That’s why they’re woven into everything we do.

Here at Selfridges, we:

• EMBRACE EVERY SELF. We embrace diversity and the difference that make us stronger. We actively work together to build and maintain inclusion and belonging for ourselves and our customers.
• CREATE THE EXTRAORDINARY. We celebrate creativity in all forms and perspectives. We bring ideas to live and help create extraordinary experiences.
• LEAD WITH PURPOSE. We make sustainable decisions that contribute to a better future. We are unafraid to act differently and boldly lead the way forward.

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
• Generous annual leave that increases with length of service
• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
• Defined pension contribution scheme
• Generous bonus and/or commission scheme
• Enviable team member discount including sale previews and double discount days
• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
• Subsidised gym memberships
• Annual travel pass and cycle-to-work schemes
• A sustainable car salary sacrifice scheme
• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
• Access to a wide range of training programmes to help your career development