It Service Designer

Are you ready to embark on an exciting new challenge? Shared Services Connected Limited is on the lookout for a Service Designer to join our dynamic team across the Defence, Government, and Police sectors.

As our Service Designer, you'll be the driving force behind our aim for excellence in service delivery. You will be immersed in the domain of design thinking and become our go-to person for exploring both current and future service opportunities. But here's the twist - we're not just about the technicalities. We want someone who can help us see the bigger picture, putting people at the centre of everything we do.

If you feel you are ready to ignite your creativity and make a real impact, then this is the opportunity you've been waiting for. Join us on this exciting journey and be part of a team that's shaping the future of service delivery!

What you'll be doing:

• You will serve as the main point of contact for evaluating the effectiveness of service changes and opportunities, ensuring alignment with our strategic objectives and driving us towards operational success.
• Before the launch of our services, you will supervise comprehensive service acceptance processes as we're committed to delivering the best quality and ensuring our clients are completely satisfied.
• Immerse yourself in critical metrics, providing guidance on the requisite human resources, procedural enhancements, and technological infrastructure vital to optimally support these metrics, thereby positioning us for unparalleled achievement.
• Pioneer the implementation, assimilation, and enhancement of best practices within our IT operations, catalysing transformative improvements in our organisational methodologies.
• Elevate our service teams to unprecedented levels of efficiency and capacity within our shared service framework, offering strategic recommendations for Continuous Service Improvement (CSI) initiatives.
• Identify latent opportunities for cost optimisation and service enhancement, meticulously scrutinising expenditure to make sure maximal value attainment in our pursuit of excellence.
• Offer dedicated assistance in crafting tailored bids and proposals to meet our clients' needs, staying responsive to their changing requirements.

What you’ll bring:

• Experience as an IT Service Designer in a commercial organisation is important, as it provides invaluable insights into the unique challenges, dynamics, and requirements of operating within a business environment.
• You have ample experience and a strong drive to enhance service delivery through service design. Your strategic planning skills will help us reach new service and component availability heights.
• Your attention to detail and problem-solving abilities make you adept at modelling current and future scenarios. You're skilled at gaining agreement and effectively communicating with domain experts and customers, ensuring our models are accurate and widely accepted.
• In fast-paced settings, you excel at monitoring service component capacity and implementing proactive measures. Your expertise in demand control techniques and managing capacity ensures our operations run smoothly
• You offer valuable insights into change control processes, ensuring smooth transitions and minimal disruptions. .
• Most importantly, you're a collaborative teammate. You're eager to work with delivery teams, providing support to exceed service acceptance criteria. Together, we'll maintain top-notch quality and reliability in service delivery.

It would be great if you had:

• ITIL v3
• Service Now design and adoption

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time

Location: Ability to be based out of any of our offices (Glasgow, Newcastle, York, Blackpool, Newport and Gosport) with some travel to these sites

Security Clearance Level: Either hold or be eligible for SC and NPPV2

Internal Recruiter: Jen

Salary: Up to £60,000 per annum

£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.

We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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