It Service Desk Analyst

Desktop Engineer / IT Service Desk - Central London

- Global financial services company

- Salary up to £35,000 plus 20% bonus, 10% bonus, 25 days annual leave, health insurance and free breakfast/lunch

- Based in Central London

A successful private equity firm is looking for a 1st/2nd Line Support Analyst to support its UK and European staff. This is a great opportunity to be part of a small team where you will be exposed to multiple technologies within a professional environment. Please note the hours for this role are Monday - Friday 9.30am - 6.30pm with one day a week from home. Occasional out of hours support may be required for certain projects/emergencies.

Duties will include:

- Providing 1st and 2nd line IT support to staff in a friendly and efficient manner

- Supporting technologies including:   

Office 365

Windows OS

Microsoft Endpoint

Azure AD

Networking / VPN

Audio/visual conferencing facilities

Hardware setup and troubleshooting (PC's, laptops, mobiles)

To be considered suitable you will need to have the following skills/experience:

- Previous experience as a Service Desk Analyst / Desktop Engineer (Microsoft environment). Training can be given on most technologies listed

-  A professional can-do attitude with strong user service skills 

- Smartly presented and keen to learn

- Ability to analyse and troubleshoot hardware and software