It Service Desk Analyst

IT Service Desk Analyst - Southampton
Please note that individuals will work a rotating shift pattern of:
Week 1: 08:00-16:00
Week 2: 11:00-19:00
- To be the first point of contact for all technology issues and queries and to provide a high level of customer service to all staff
- To be able to attempt to fix technical issues that are raised through helpdesk or to escalate
- Ensure that all requests are logged and managed to meet our standards in the Service Desk system
- Ensure cases are responded to within agreed service levels (SLAs)
- Troubleshoot technology related problems from in-house software to hardware, such as PCs, printers, and mobile devices
- Adhere to all technology processes such as incident management, problem management and change management
- Be aware of cyber security risks that exist and escalate any events or concerns that are encountered
- Microsoft Windows & Office
- Technical training will be provided as part of this role. Being able to evidence a keen interest in IT and new technology as well as a background in customer services is preferred.
IT Service Desk Analyst - Southampton
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business