It Service Desk Analyst

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. There is a wealth of opportunity for training as well as on the job learning.

We are currently looking for IT Service Desk Analysts to join our Basingstoke Office. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career.

This is an entry level role paying £24,200 per annum

• Taking responsibility of IT support queries that come from our Head Office and stores across the UK and beyond
• Providing IT support via our phone and ticket systems, logging detailed and concise information
• Monitoring, fault tracking and problem management
• Assisting the broader IT teams with preparation of hardware/software
• Writing and updating technical documentation
• Owning end user tickets right through to resolution
• On-Call 1 in 16 weeks (business critical calls)

This team follow a shift pattern within the hours of 9 am and 9 pm, including weekend work on a 1 in 4 weeks basis. Shift options include 9-hour days with a 1-hour lunch break or 8.5-hour days with a 30-minute lunch break.

All technical training will be provided via our IT Training Academy in your onbaording

• No prior experience needed, just a passion for IT and desire to develop your skillset and learn/grow with our business
• Team focused and able to communicate effectively with colleagues to offer support and advice
• Friendly and approachable personality
• Problem solving mindset and able to think logically and calmly under pressure
• Able to manage and prioritise a busy workload
• Experience in a Customer facing role beneficial
• Understanding of Retail/Warehouse Environment beneficial

An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly and take the team with you
• Own itand back yourself - own the basics, own your role and own the results
• Be relevant - Relevantto our people, our partners and the planet