It Service Lead

Barchester Healthcare have a brand new opportunity for an IT Service Lead to join our expanding team. We are looking for an experience, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise.
This is a permanent, home based position, with frequent travel to our support office in Inverness, as well as site visits across the UK.
Requirements:
• Degree in Computer Science, or equivalent
• Good knowledge of IT services and delivery
• Service orientated, with the ability to solve problems
• Full UK driving licence, with the ability to travel nationwide
About the role:
• Providing inspirational leadership to the IT Services Team
• Setting up monitoring solutions across the IT server and network estate
• Support the Information Security Manager in the implementation of security policies across IT infrastructure
• Supporting the service desk regarding any service performance issues
• Providing network support and resolving connectivity issues
• Configuring hardware and software to optimize network communication
• Setting up LAN and WAN networks, as well as Voice Over IP and VTC devices
• IP address management and reporting
• Documenting processes and monitoring network performance metrics
• Consulting with internal departments and training IT support staff
• Keeping up with advancements in network technologies and solutions.
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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