Level 3 It Support Engineer

Level 3 IT Support Engineer

Location: Dublin (Hybrid)

Salary: €50-60k DOE

We are seeking to hire a Level 3 IT Support Engineer on behalf of our Dublin-based client, an MSP that provides IT services for various businesses across Ireland. This position involves resolving complex technical issues and providing advanced technical support to end-users.

Duties:

• Resolving complex technical tickets escalated from Level 1 and Level 2 IT Support Engineers
• Providing expert-level troubleshooting for hardware, software and network related problems
• Performing route cause analysis on critical incidents and recommending long-term solutions
• Managing and maintaining IT infrastructure, including servers and cloud services
• Leading and participating in various types of IT projects
• Developing and enforcing security policies and procedures to protect company data and systems
• Guiding and mentoring less-experienced engineers

Requirements:

• 5+ years of experience in a relative IT Support or Systems Administration role
• Strong experience with Windows servers
• Proven experience of managing IT systems and infrastructure
• Strong knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs and VPNs, as well as routers, switches and firewalls
• Expertise with virtualisation technologies (VMware, Hyper-V) and Microsoft Azure
• Strong understanding of IT Security principles and practices
• Proficiency with PowerShell scripting
• Certifications such as Microsoft Azure AZ-900, VMware VCP7: Desktop and Mobility, ITIL and CCNA are highly desirable

If you're interested in this position, apply through the link provided or send your CV to (url removed)

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