It Service Manger

IT Service Manager (Hybrid Working)

• Location: Belfast, Northern Ireland
• Hourly Rate: £19.81

Are you an experienced IT Service Manager looking for an exciting opportunity? Our client, a large housing associate based in Belfast, is seeking a dynamic individual to join their team. This role offers a hybrid working arrangement, allowing you to balance remote work with office-based collaboration.Key Responsibilities:

• IT Service Management:
  Demonstrate a minimum of 3 years’ experience within the last 5 years in an IT Service Manager role within a large organisation. You’ll be responsible for overseeing IT services, ensuring smooth operations, and maintaining high service levels.
• Enterprise-Level Technology:
  Showcase your broad understanding of enterprise-level technology. Stay abreast of industry trends and contribute to strategic decisions related to technology adoption and implementation.
• Team Leadership:
  Proven experience in managing teams is essential. You’ll lead a collaborative team, handling resource allocation, planning, and prioritisation. Foster a positive team environment and drive results.
• Customer-Centric Approach:
  Your strong focus on customer service and excellent client relations will be critical. Understand client needs, resolve issues promptly, and maintain positive relationships.
• Stakeholder Engagement:
  Build strong relationships with suppliers and internal stakeholders at all levels. Effective communication and negotiation skills are key.
• Time Management and Pressure Handling:
  Manage your time effectively and thrive under pressure. Meet deadlines without compromising quality.

Qualifications and Skills:

• MS Office Proficiency: Possess strong skills in Microsoft Office applications.
• Organisational Skills: Excellent planning and organisational abilities.
• Attention to Detail: A keen eye for detail ensures accuracy in your work.
• Communication: Effective oral and written communication skills.
• Interpersonal Skills: Excel in interpersonal interactions and influence positively.
• Customer Service: Prioritise exceptional customer service and stakeholder management.
• Analytical Thinking: Strong problem-solving skills and analytical mindset.

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