It Services Assistant

To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by: Ensuring a prompt and efficient response to queries. Fulfilling requests and resolving issues quickly and efficiently. Maintaining good communication at all times. Demonstrating good organisational skills. To contribute to the Trusts service to patients by: Ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care; Undertaking the installation, configuration and deployment of IT equipment and software; Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required, Respond to and fulfil users service requests submitted via the IT Service Desk and report back on progress and resolution; Provide advice where possible to enable users to resolve their own problems; Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate. To undertake administration and procurement activity on behalf of the IM&T Department. To liaise with finance and procurement teams to receipt incoming orders, register assets, answer invoice queries and arrange recharge/payment. Manage incoming bills and invoices. To operate the Trusts asset management processes including the proper registration, administration, auditing and decommissioning/disposal of IT assets. Monitor, manage, order and issue of departmental stock, consumables and spares. Maintaining well organised and safe work areas. Maintain and operate the Trusts Starters/Movers/Leavers process in order to manage user accounts and privileges. To contribute to the operation of an efficient and effective first line support service by providing cover to the IM&T Service Desk when required. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE