It Solution Architect: Facilities Management

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
IT Solution Architect: Facilities ManagementHome-based with UK Travel Full Time, Permanent £60,000
- £70,000 (dependent on experience)
Here at Serco, we are seeking a talented IT Solution Architect with experience of Facilities Management solutions to support the execution of IT projects and bids by working with key stakeholders to understand business requirements.
Working within key stakeholders (business and IT), you will identify any gaps between business requirements and current IT capabilities, defining solutions to bridge the gaps, ensuring the project scope is maintained, and solutions implemented in line with Serco’s architectural principles and the IT strategy for the BU.
You will work closely with clients and business representatives to understand their business needs and design solutions to tackle the IT need of each project or bid. You must also understand the IT needs of the business as well as the overall impact of proposed solutions to the profitability of the business or bid you’re working on.
As part of this you’ll:
- Work with the IT Project Manager to understand the needs of business and produce designs & solutions for each project. You will be also required to create road maps for “soft FM” solutions, including cleaning, postering and catering.
- Whilst working on bids, liaise with the business development and bid teams to formulate appropriate solutions and cost models
- Attend solution reviews and, if appropriate, governance boards, to ensure solutions are approved and adhere to Serco architectural standards
- Present solution design and cost models as part of the Serco bid governance framework
- Provide architectural guidance and design leadership to the project delivery team to ensure delivery is in line with the design
- Ensure solution and service designs are aligned with business needs to support Enterprise Architecture roadmaps and IT strategies
What you’ll need to do the role:
- A background in Facilities Management, with an emphasis on “soft FM” aspects such as cleaning and catering.
- Practical experience of understanding business requirements, whilst maintaining a knowledge of current and emerging IT technologies
- Ability to offer clearly defined solutions to business problems, along with being an analytical thinker and logical in approaching issues
- Effective communication skills that enable you to convey complex technical details to clients in simple terms
- Ability to identify technical issues and design solutions to fix them, gathering and assimilating information
- Excellent relationship building skills
- Must be willing to undergo BPSS security clearance. In some cases, SC may also be required depending on assignment
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bupa Anytime HealthLine, Thrive App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme