Company

MicrosoftSee more

addressAddressLondon, England
CategoryIT

Job description

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect, you will drive the deployment of SAP Landscapes onto the Azure platform to a successful customer outcome. Act as a Subject matter expert for running SAP workloads on Azure, and support customer/partner deployments with SAP deployment guidance, supporting development of the customers’ SAP on cloud adoption model. Develop and review technical architecture and solution design for partner-led solution development. Ensure that solutions exhibit high levels of performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment. Provide thought leadership regarding application design, architecture, and integration. Collaborate with other Cloud Solution Architects in developing complex end to solution for Enterprise scale solutions on Microsoft Azure platform, leveraging other skills like Analytics. Maintain (and advance) deep technical skills and knowledge, keeping up to date with market trends and competitive insights and share within the technical community. Be a Voice of Customers to share insights and best practices, connect with Engineering team to remove key blockers. Assess the Customers' knowledge of SAP on Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. Create ROM and help Specialists in creating Proposal and responding customer RFPs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Responsibilities

Customer Centricity
  • Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making. Shares customer/partner success stories with the wider internal team.
  • Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed. Addresses requirements/issues/strategies with win-win technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to and understands how works aligns with customer success plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources. Supports customer skilling by leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer readiness.
  • Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.
  • Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.

Business Impact
  • Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
  • Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations. Anticipates and routes non-technical issues for removal by the appropriate party. Applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Shapes and enhances customers' requirements.
  • Proactively uses deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios. Optimizes to drive customer consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Creates opportunities to expand or accelerate cloud consumption (including through cloud related managed intellectual property [MIP]) and leads these customer/partner conversations. Leads architecture design, resiliency reviews, and technical optimization across multiple applications for the customer/partner, resulting in production deployment application and increased customer/partner usage and consumption. Ensures that the customer/partner's applications have as few points of failure as possible. Provides thought leadership to help drive technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
  • Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).

Technical Leadership
  • Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role models effective technical readiness and influences team to drive their own technical readiness. Drives and engages others to adapt to changes aligned with solution areas/services priorities. Acts as a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.
  • Leads virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Organizes or presents at internal events (e.g., Ready, Build, Ignite). Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings across internal teams.
  • Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner. Drives consumption acceleration, as well as IP reuse and best practice sharing. Develops and contributes to the company stock of structured frameworks and methodologies. Proactively identifies gaps through delivery, communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance), and leveraging business experience to prioritize efforts. Drives strategy for new IP and collaborates with MIP, Design, and Governance to improve existing IP.

Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Additional or Preferred Qualifications

  • Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience.
  • Experience working in a customer-facing role (e.g., internal and/or external).
  • Experience leading technical projects.
  • Technical Certification in Cloud (Azure) and:-
  • Experienced in either a direct customer or customer facing SAP Infrastructure Architecture roles.
  • Experience of SAP transformation projects and successful transitions to implementation support teams
  • Deep technical expertise in SAP Infrastructure design, preferably with a level of hands-on deployment / PoC delivery.
  • Demonstrable SAP architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.).
  • Experience in migrating on premise workloads to the cloud would be advantageous.
  • Proven track record of building technical relationships with senior executives and working with large or highly strategic customers
  • Ability to drive decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication.
  • Demonstrable success in consultative/complex technical sales and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solution/projects).
  • Prior work experience in a Consulting/Architecture position within a hardware, software and/or services company and/or experience from delivery as and end customer.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Refer code: 3027627. Microsoft - The previous day - 2024-03-19 23:15

Microsoft

London, England
Popular Cloud Solution Architect jobs in top cities
Jobs feed

CNC Miller - Setter/Operator

Metalis Engineering Recruitment Limited

Rotherham, South Yorkshire

£16.61 - £19.49/hour Perm Role, Company Pension etc

Skills Marker (CIPD)

Babington

Derby, Derbyshire

£25,000 - £30,000/annum Bupa Healthcare Cash Plan

Building Maintenance Assistant

The Wrekin Housing Group

Telford, Shropshire

£24,317 - £27,103/annum £1,239 car alllowance

Production Operator/ FLT

Gap Personnel

Pontyclun, Rhondda Cynon Taff

£11.55 - £14.67/hour

Class 1 Driver

Vortex Recruitment

Felpham, West Sussex

£17 - £20/hour

Customer Service Coordinator

Ibstock Plc

Mossend, North Lanarkshire

Docklands Montessori Day Nursery Room Leader

Jobs 925

London, England

£14.50 - £15.50/hour

Administrator

Foresight Search Ltd

Weston-super-Mare, Somerset

£22,000 - £25,000/annum + benefits

Kitchen Assistant

Bakkavor Group

London, England

Section Leader - Nights

Bakkavor Group

Bourne, Somerset

£33,000 - £36,294/annum

Share jobs with friends

Related jobs

Cloud Solution Architect - Sap

Oracle Cloud Solution Architect

La International

£520 - £540 per day

London, England

a week ago - seen

Alibaba Cloud-Solution Architect-London, UK

Alibaba

London, England

a month ago - seen

SailPoint IIQ Solution Architect

Cloud & Infrastructure

London, England

2 months ago - seen

Solution Enterprise Architect - (Corporate Lending)

Cloud & Infrastructure

London, England

3 months ago - seen

Cloud / Solution Architect

Amber Labs

£70000 - £95000/annum

London, Greater London

4 months ago - seen

Cloud Solution Architect

Accenture

London, England

4 months ago - seen

Cloud Solution Architect

Hays Technology

London, Greater London

4 months ago - seen

Dynamics Cloud Solution Architect

Cloud & Infrastructure

London, England

4 months ago - seen

Solutions Architect | Focus Cloud Limited

Focus Cloud Limited

London, Greater London

4 months ago - seen

Cloud Solution Architect

Hays Specialist Recruitment

£70,000.0 to £80,000.0 per year

London, Greater London

4 months ago - seen

IT Cloud Architect

Dexra Solutions Limited

£40,000 per year

London, Greater London

4 months ago - seen

Principal Cloud Solution Architect – DV Cleared | Searchability

Searchability

London, Greater London

4 months ago - seen