Address
Form of workAbout us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
- Respond to requests for IT support and services via telephony or ticket (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes using our IT Service Management tools.
- Analyse and resolve 1st/2nd line support while working with other resolver groups (Network Services & Desktop team ) to resolve/fulfil incidents and requests.
- Log and track the status of assigned requests for IT support and services, ensuring regular customer updates and ownership of all related activities.
- Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes.
- Provide technical solutions to IT and business requests/requirements, engaging with key IT stakeholders where appropriate.
- Provide the relevant support for meeting rooms as required by the business.
- Follow the defined department ITIL processes and procedures, and wider company standards, policies and procedures; providing feedback on processes where improvement opportunities are identified.
- Ensure the hardware & software asset inventory are updated promptly to maintain accuracy and including the assigning and reclaiming of any licenses.
- Ensuring supported offices are visited for IT maintenance on the agreed schedule.
- Ensure high priority incidents are flagged with the Service Desk Lead or Service Manager to help identify if a major incident is in the environment.
- Build positive relationships with users to enhance the level of service provided.
- Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.
Key Responsibilities:
- Active Directory administration.
- Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals.
- Mandatory current experience with Windows 10/11 installation, support and troubleshooting.
- Exposure to common applications i.e. Office 365 (Outlook and other Microsoft Applications)
- Hardware installation and troubleshooting, including laptops, desktops & tablets, printers, and other peripherals.
- Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using our IT tooling.
- Understanding of Service Management concepts. ITIL foundation qualified (preferred)
- Experience in IT Service management logging systems.
- Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.
- Ability to communicate effectively at all levels.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
