It Support Analyst

In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore. We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support. Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards. 
At Safestore we lead by example through proactive planning for the future, maintaining a robust and scalable infrastructure to capitalise on emerging opportunities. With a vigilant eye on technological advancements, we stay aligned with innovations, integrating new solutions that bring tangible value to Safestore. Appreciating the fundamental significance of simplicity, we implement streamlined processes and tools to enhance user experiences. Our team is characterised by its cordiality and approachability with an understanding of both Safestore and IT. In everything we do, we're committed to exploring, adapting, and upholding Safestore's values for a dynamic and supportive workplace.

The Role

The IT Support Administrator at Safestore plays a pivotal role in ensuring the seamless operation of our technology infrastructure. As a key member of our IT business support team, the Support Administrator is responsible for providing technical assistance to end-users, addressing hardware and software issues, and ensuring the overall functionality of our IT systems. This role involves responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. The Support Administrator collaborates with other IT business support team members, participates in system upgrades, and maintains documentation of IT processes. Additionally, the Support Administrator will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on user satisfaction and continuous improvement, the Support Administrator will be an integral part of fostering a technology-enabled workplace and supporting Safestore’s overall business objectives.

Key Responsibilities

         Upgrading, installing, and configuring new hardware and software to meet user needs.

         Responding to Space Manager technical issues and enquiries from our store colleagues.

         Creating user accounts and performing access control as well as administering licenses. 

         Diagnosing and troubleshooting hardware and software problems to optimise computer systems.

         Documenting processes, as well as backing up and archiving data.

         Supervising and mentoring IT department colleagues, as well as providing IT support.

         Keeping up to date with advancements and best practices in IT administration.

         Troubleshooting network connectivity issues.

         Assisting with the setup and maintenance of local area networks (LANs) and wide area networks (WANs).

         Collaborating with other IT professionals and departments to address complex issues.

         Providing remote assistance to users working in different locations.

About You - Skills and Experience

·         Excellent customer service skills.
·         Proven work experience in IT support or IT technician roles.
·         Have a natural aptitude for solving problems and finding solutions.
·         Excellent communication skills, both spoken and written.
·         Fluent in German / Spanish and/or French (current preference for German and/or Spanish).
·         Be a self-starter and possess personal drive and pride.
·         Experience in technical support in a Microsoft-based environment.
·         Worked in and understood a retail, wholesale, or distributed company.
·         Practical experience with internet and network security protocols.
·         Full and clean driving license.

About Safestore

Safestore is the UK’s largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People’ Platinum accreditation, placing us in the top 2% of accredited organisations in the UK.