IT Support Analyst

Join our dynamic team as an IT Support Analyst!

Are you passionate about technology and driven by the desire to help others? We are seeking an IT Support Analyst to become an integral part of our dynamic team. At the heart of our mission is a commitment to delivering exceptional customer service and technical support for all IT-related incidents and requests.

The Role

As an IT Support Analyst, you will provide both 1st and 2nd line technical support, ensuring a high degree of customer satisfaction. You’ll take ownership of user support, troubleshooting, and fault resolution, while adhering to service level agreements and processes. Your goal will be to restore service to our customers swiftly and efficiently, escalating incidents to other teams within the Digital Team when necessary.

Our Ideal Candidate

Candidates will demonstrate our values: Sustainable – Innovative – Proactive through:

• Ensuring cost-effectiveness of our digital and hardware assets.
• Collaborating with the team to share knowledge and find creative solutions.
• Anticipating business needs and proactively support digital requirements.

The successful candidate will also have:

• Exceptional customer service and telephone skills.
• Experience in user support for applications.
• Proficiency in Windows 10, iOS, Android, and other operating systems.
• Familiarity with Microsoft Office365, Active Directory, InTune, Dynamics CRM, and Power Apps.
• Strong organisational and prioritisation skills.
• Professionalism, flexibility, and adaptability under pressure.

Download the full Role Profile to find out more!

About Us

The National STEM Learning Centre & Network is a key UK resource for supporting STEM teaching and learning through provision of resources, on-line and physical networking and communities and partnership with a wide range of organisations and individuals. This includes driving forward on-going development of the STEM Ambassadors and STEM Clubs programmes alongside subject-specific support for all involved in teaching STEM subjects to young people.

This role is critical to ensure STEM Learning’s delivery of STEM’s vision by enabling all STEM Staff, Delivery partners and external customers can use our systems and be supported with any issues or errors that arise.

Take a look inside the National STEM Learning Centre in York to see our facilities.

Our Benefits

• 30 days holidays plus bank holidays
• Access to an excellent pension scheme
• A comprehensive employee assistance programme
• Access to a voluntary staff benefits scheme including cycle to work loan scheme; health cash back plans; free eye tests; discounted vouchers and much more

Take a look at our benefits brochure to find out more about the benefits we offer.

Next Steps

There is no closing date for this appointment; applications will be reviewed on an ongoing basis so early applications are recommended.

To Apply

Please provide us with:

• Your up-to-date CV including the contact details of two referees (please note, references will not be approached without your permission)
• A covering letter (no more than the equivalent of 2 sides of A4) explaining your interest in the role and why you think you would be the ideal candidate.

STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.