It Support Analyst

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large and complex technical environment?

We are looking for a highly skilled and motivated IT desktop Support Analyst (known at the University as IT Support Analyst) to join our IT Services Division.

With a can do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests for hardware and software, as well as engaging with project work such as our desktop replacement program.

This role will suit an experienced analyst looking to expand their skill set within a large environment and will include the support of both Mac and Windows technologies.

Though you’ll be be based at our London Kings Cross campus, occasional travel to other UAL sites may be required.

About you

Your profile should include:

• Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers is essential
• Ability in deploying, configuring and managing Mac OSX or Windows 10/11 is essential
• Knowledge of networking technologies both wired and wireless would be advantageous
• Experience supporting MS Office 365/Active Directory/Azure/Mobile Devices
• Exposure to enterprise tools such as JamfPro and Microsoft Intune orZenWorks would be beneficial
• Knowledge of Helpdesk / Service Desk call logging / Service Management software will be an advantage
• Experience with ITIL would be advantageous
• Adaptable and flexible to work at University sites on occasion across London.

Knowledge of networking technologies, both wired and wireless, helpdesk / service desk call logging / service management software and experience with ITIL would be advantageous. Exposure to enterprise tools such as JamfPro and Intune or ZenWorks would be beneficial.

As an employer of choice the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £32,624 – £39,342 per annum dependent on experience
• 31 days annual leave (inclusive of days between Christmas and New Year when UAL closes) plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

It you have any queries about this role or need any reasonable adjustments for your application, please contact Zele Akhilele, Resourcing Adviser via email at DigitalandTechnologystaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.