It Support Engineer

Our Client Camden Council is looking for a IT Support Engineer to join their team.

• We're looking for an established IT professional, someone driven and self-motivated, able to work as a team or individually, with minimum supervision, committed to delivering consistent, high quality IT support at all times. You will be willing to work collaboratively with external suppliers, service users and colleagues in the wider DDS service, able to build relationships quickly, to understand user and service needs and use that understanding to provide a solution focussed approach, breaking down silos to resolve issues or collaborate innovative ways of working.
• You will be able to demonstrate that you pro-actively take ownership and see things through, operating a flexible, 'can do' approach to service delivery and a learning mind-set, always seeking to improve yourself, the service, and the user experience.
• Responsible for handling complex incidents requiring a high level of technical knowledge, often where 1st line were unable to resolve, and, or, involving multiple suppliers according to agreed procedures to restore services quickly, maintain the quality and consistency of the service to minimise business disruption, enhance customer experience and maintain high levels of satisfaction.
• Accountable for accurate recording and responding to incidents and service requests from the business, suppliers, and service teams promptly and effectively and within agreed operational and service levels.
• Accountable for ensuring that resolved incidents / requests are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement.
• Responsible for the physical installation, maintenance, and distribution of all client hardware, including printers, scanners, phones, desktops, laptops, etc. and deployment of both generic and bespoke software used within the organisation, following agreed processes and procedures and accountable for ensuring documentation is maintained/ added to any knowledge base for others to follow.
• You will take personal responsibility for ensuring that you maintain the configuration management / asset system, documenting details of all hardware/software items that have been installed, removed, or changed so that configuration management / asset records are fully updated and accurate.
• You will work on rotation to deliver project work, planning, prioritising, and working to agreed deadlines and where necessary perform R&D of new hardware, software.

Benefits of working with Remedy

• A personal one-one service from your highly experienced dedicated consultant.
• Top tier supplier across London giving us first access to jobs
• Competitive Referral scheme
• Double payrolls each week.

*Terms & Conditions apply

You will be required to fully register with Remedy for all locum positions.

To be considered for this role, please apply with your CV to on the social care team.

Remedy Social Care is a REC Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit