It Support Engineer

IT Support Engineer

Allegiance Technology are excited to announce a new vacancy for an IT Support Engineer to join our dynamic team and contribute to our ongoing success. Our mission is to provide top-tier support, innovative technology solutions, and exceptional customer service to help our clients achieve their business goals. We are looking for a motivated and skilled

As an IT Support Engineer, you will be responsible for providing technical support to our clients, ensuring the stability and efficiency of their IT systems. You will work closely with clients to troubleshoot and resolve issues, manage IT infrastructure, and provide proactive support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused attitude.

Location: Stockport

Salary: Up to £35,000

Key Responsibilities:

• Provide first and second-level technical support to clients via phone, email, and remote access.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and maintain client IT infrastructure, including servers, workstations, and network equipment.
• Perform system monitoring, maintenance, and backups.
• Install, configure, and update software and hardware components.
• Assist in the deployment and management of client IT projects.
• Document technical procedures, configurations, and support interactions.
• Collaborate with other IT team members to ensure efficient and effective support delivery.
• Provide on-site support as needed.
• Stay up-to-date with the latest technology trends and industry best practices.

Skills:

• 2+ years of experience in IT support, preferably in an MSP environment.
• Strong knowledge of Windows and Mac operating systems.
• Experience with server administration (Windows Server, Linux).
• Proficiency in networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Familiarity with cloud services (Office 365, Azure).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-oriented with a focus on delivering high-quality support.

Beneficial skills:

• Relevant certifications (CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, etc.).
• Experience with virtualisation technologies (VMware, Hyper-V).
• Knowledge of cybersecurity best practices and tools.
• Experience with remote monitoring and management (RMM) tools.
• Familiarity with IT service management (ITSM) frameworks (ITIL).

If you are a highly skilled IT Support Engineer within the MSP field, please apply today!

Even if you don't meet all the requirements, or feel your skills are extensive of this list, please send your CV across as we may have other relevant vacancies.

Key words: IT Support Engineer, IT Analyst, Senior IT, Service Desk Engineer, Helpdesk Engineer, Help Desk, First Line, 1st Line, Second Line, 2nd Line, System Administrator, IT Administrator

Locations: Manchester, Greater Manchester, Cheshire, Stockport, Gatley, Cheadle Hulme, Heald Green, Cheadle, Didsbury, Wilmslow, Wythenshawe, Bramhall, Knutsford