It Support Engineer

The Company is an Edinburgh-based, family run business,Established in 2007 when the CTO identified the need for an effective serviceled solution to support SME's manage and control their business growth by usingoutsourced IT consultancy services.
The brand quickly grewa reputation for reliable pragmatic advice on IT performance improvement - bylearning and adapting quickly to the needs of a growing client base, Theydeveloped a bullet proof process for evaluating existing IT infra structure andmapping against planned growth or diversification - it is this rigour which haskept the clients, and where the companies philosophy of 'Where one satisfiedcustomer leads to another has allowed them to continually invest in theknowledge and skills to keep the clients safe, current and operational.
The Role:

• Provide 1st and 2nd line IT support to clients and escalate jobs to 3rd level when required
• Work with the Service Desk Manager to maintain and improve the technical documentation, processes and standards of Illuminate's service to clients
• Build hardware andconfigure equipment for clients
• Assist the Project and Cyber Manager and/or Service Desk Manager with site visits, client appraisal, internal and external projects and cyber security needs
• Test client backupsmonthly and ensure nightly backups are run
• Identify and conduct preventative maintenance on customer site
• Support service desk staff to recognise sales leads, evaluate them and pass them on to senior staff
• Support and direct theTechnical Apprentice with tasks where required

Benefits:

• Salary £27,000 - £30,000 peryear
• Health insurance after Probation ends
• Birthday off as an extra holiday
• 29 days holiday
• Work from home

AdditionalPoints:

• This is a permanent position.
• Full time Monday - Friday
• Must have a full UK driver\'s licence
• The office is based in Roslin.

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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