It Support Engineer

IT Support Engineer - Bournemouth - From £28,500

Do you have 1st and 2nd Line Support experience and looking for the opportunity to grow and progress within a well-established IT company?

Our client offers IT Support to a variety of SME's in the South.

Duties & Responsibilities:

• 1st line / 2nd line support for IT Helpdesk – Giving support to client via Telephone, Remote or on-site visits. Use of Teamviewer Software for remote access.
• Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets.
• Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of our on-site backups.
• Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including configuration of Office 365 and Active Directory users where applicable.
• Preparing Quotes for clients - Hardware, Software and Services; in conjunction with Technical Specialist and Senior Technical Specialist.

Skills & Requirements:

Hardware

PCs, Laptops, Tablets, Servers, network kit (Routers, Switches, VPN), NAS, backup devices (Tape, RDX, etc.). Knowledge of cabling is also helpful (e.G. Wiring CAT5/6 cables, sockets).

Software

• Experience in Microsoft Windows Products-
• Office 365 – Administration and deployment.
• Windows Server (2012 onwards).
• VMWare vSphere.
• Desktop OS (Windows 7, 8, 10, 11).
• Office (2013, 2016 and Office 365).
• Max OSX (El Capitan onwards).
• Backup software (Backup Exec).
• Anti-Virus – (training can be given on this via ESET).
• Encryption - (training can be given on this via ESET).
• Sage installation (training can be given).

Services

Broadband (ADSL, FTTC).

Voice-over-IP (training can be given).

Use of own car for visits to clients, and clean driving licence – mileage paid at standard mileage rates.

As well as on-the-job learning, training will be given in the products sold and deployed to customers (e.G. ESET security products, Draytek network products). Other training (e.G. Microsoft can be agreed after probation period

Hours are Mon – Fri, 9:00 am - 5:30 pm

20 days holiday + Bank holidays (Closed over Christmas)

Free Parking