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SalaryAbout us
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
Faculty IT & Partnering provides local specialist applications and systems support and IT strategic business partnering for users in the School of Life and Medical Sciences (SLMS), in the Institute of Education (IOE), the Bartlett Faculty of the Built Environment and to departments in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws (SLASH).
About the role
As an IT Support Engineer (internally this role is called "Faculty IT Support Specialist"), you will provide local specialist desktop support from 2nd line to 3rd line, being the first point of contact for specialist needs in our engineering faculty.
Reporting to the Head of IT for Engineering, you will be based onsite where our customers and infrastructure are based. Your responsibilities will include but are not limited to the following:
- face-to-face liaison and collaboration with academic staff and students for their specialist IT user needs
- asset management of client devices
- software and hardware upgrades
- 3rd party vendor liaison and procurement of hardware including specialist lab equipment.
Additionally, you will contribute to customer facing documentation and assist with the maintenance and troubleshooting of our virtual application deployment service.
Please note, this role is based on-site – primarily in Bloomsbury, but will require attendance at other UCL sites.
In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.
Job Reference: B01-03857
Closing date: 25-01-2024 – 23:59 (UK time)
About you
As a customer-facing IT Desktop Support (2nd & 3rd line)/ Infrastructure professional you have a solid base understanding of IT, with specialist knowledge and technical expertise in at least one of the following disciplines:
- End user and server hardware
- Lab and/or Scientific IT applications
- Research software
- Network & Security
- Advanced OS support and application packaging and deployment
- Office 365 development.
In addition to your speciality, you have high level knowledge and experience in a number of core competencies, including client devices, operating systems (both Windows and Linux), networking protocols, standard software packages, Active Directory, printers, file storage systems. As well as possessing the necessary technical knowledge, you will have the ability to work under pressure, manage competing priorities and possess excellent analytical skills.
Additionally with your excellent communication skills, you have the ability to relay technical information to non-technical academic staff and students. You'll be building working relationships with key (senior) stakeholders in the department and be the first point of contact for IT related matters where it is important that you will take on a business-partnering advisory approach to support their technical needs.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
